DLH Corporation

DLH Corporation, Previously GRSi
Primary Client: NCI (National Cancer Institute), a Division of NIH

--Function as the “go-to” person for other Mac engineers at NIH.
--Designed, built, and migrated to a redesigned Jamf server environment with dual replacement server virtual machines (primary + DMZ relay), meeting Jamf best-practices and improving performance.
--Integrated Jamf Pro with NIH’s SiteMinder SAML SSO for ease of login and security compliance.
--Built two iterations of a SmartCard (PIV) support methodology for macOS 10.15 Catalina and later to meet NIH requirements, used by nearly every NIH institute.
--Added institutional support for Apple Silicon hardware, which now comprises over 50% of the deployed Mac footprint.
--Co-created a support structure and workflows for six different macOS major version upgrades and “images” (Sonoma, Ventura, Monterey, Big Sur, Catalina, and Mojave), meeting CIS (Center for Internet Security) benchmark requirements.
--Integrated Jamf Pro with Apple Business Manager (previously known as Device Enrollment Program / DEP).
--Co-created a user-friendly software update/patching methodology with customizable deferrals and enforcement to meet patching compliance requirements.
--Optimized the Jamf Pro server infrastructure for better performance and reliability.

Senior Mac Systems Engineer/JAMF Pro Engineer

Stephen Grall Technology Consultant

Full Time Consultant - May 2017-October 2018
Part Time Consultant - July 2003-May 2017, November 2018-Present

--	Assist clients with a wide range of technology concerns at their homes and small businesses.
--	Specialize in all Apple products, including Mac, iPhone, iPad, Apple Watch, AirPort, and iPod.
--	Support most basic Windows PC needs, networking, printing, audio, video, and home theater systems.
--	Provide training and teaching for basic technology skills.

Owner/Consultant

Medical Science & Computing (MSC)

Primary Client: NHLBI (National Heart, Lung, and Blood Institute), a Division of NIH

--Designed and assisted in the migration of the JAMF Casper (JAMF Pro) infrastructure to Windows Server.
--Designed and assisted in the migration of Apple Software Update Service (ASUS) to a NetSUS Linux VM appliance.
--Provided continuing Mac desktop and server engineering and expert-level support for NIH/NHLBI.
--Facilitated the reimaging of hundreds of Macs with a standard baseline OS X image.
--Developed a highly scalable macOS imaging solution to replace previous images, leveraging best practice and DISA STIG recommendations.
--Developed an automated macOS in-place upgrade solution that meets NHLBI security standards.
--Expanded the Casper infrastructure to include a DMZ relay.
--Implemented multiple cybersecurity initiatives in the Mac environment, including removal of admin rights, disabling of local accounts, centralized patch management with Self Service option, and PIV (SmartCard) login enforcement.
--Assisted with training helpdesk staff on established Mac support lifecycle, as well as specific Mac troubleshooting and support skills.

Macintosh Subject Matter Expert

Booz Allen Hamilton

Primary Client: NHLBI (National Heart, Lung, and Blood Institute), a Division of NIH

--Designed and implemented a new Mac server infrastructure powered by the JAMF Casper Suite.
--Analyzed the existing Mac infrastructure, looking for improvements in efficiency, functionality, security, and scalability, with the ultimate goal of increasing end-user productivity.
--Designed and implemented improvements to the Mac ecosystem, leveraging the JAMF Casper Suite for centralized management.
--Led the Mac portion of a Task Order for migration of all Macs in the NHLBI environment to a new standard baseline OS X image powered by OS X Mavericks.
--Developed a highly scalable OS X Mavericks image solution to replace previous images, leveraging best practice and DISA STIG recommendations.
--Implemented FileVault 2 full-disk encryption, centrally managed by the JAMF Casper Suite, to replace the existing PGP encryption solution.
--Developed an automated solution for re-enabling SmartCard Services (open source) PIV card support at the login window in OS X Mountain Lion, and enabling cached PIV logins while off the network.
--Assisted ORS with Casper Suite and NetSUS implementation.
--Assisted OIT with a Mac server infrastructure implementation.
--Developed extensive step-by-step documentation (SOPs) for use by the Service Desk to assist with Mac deployments.

Lead Technologist (Previously Senior Consultant)

Modis

--	Single-handedly developed a proof-of-concept solution for Apple integration in an existing Windows-centric, Active Directory environment.
--	Built centralized deployment, policy management, et cetera for Macs/iOS devices from the ground up, leveraging the JAMF Casper 8.64 suite, MySQL, and Mac OS X v.10.8.x Server (and client).
--	Planned final implementation.

Apple/Mac Systems Admin—Confidential Client

Mav6, LLC

Recruited by the former CTO to become the first dedicated IT resource for the rapidly growing start-up federal government contractor. Gradually expanded IT support from a single dedicated resource to a small IT support staff, defining and directing IT support methodology.

Leadership and Financial Achievements:

--Supported multiple locations with minimal IT staff and a small IT budget (approximately $150,000/yr).
--Leveraged end of the year budget surplus spending in 2011 to cut the 2012 budget by approximately 50%.
--Reused and redeployed technology to reap maximum cost benefit during the equipment’s lifecycle.
--Deployed customized off-the-shelf help desk software to organize, simplify, and integrate the IT support request workflow and asset management.
--Leveraged independent consultants to perform periodic audits of all IT assets companywide.
--Collaborated with other departments to find new ways of innovating IT support and infrastructure to better meet company needs.

Technological Achievements:

--Redesigned the network infrastructure utilizing multiple VLANs, guest networks, split DNS, site-to-site VPN, VoIP, directory service replication, and single-sign-on.
--Rebuilt the Mac OS X Server infrastructure (including an all-new Open Directory infrastructure) in a live environment, with virtually no company downtime, utilizing best practices wherever possible.
--Standardized Mac client deployment for greater efficiency, utilizing a standardized OS X image, user settings template, managed preferences, and Open Directory mobile user accounts.
--Increased scalability of system infrastructure to better meet current and future company needs.
--Developed a scalable data backup solution, designed for future expansion to off-site data archiving.
--Created virtually all IT documentation, with increasing accuracy and coverage as the department expanded.
--Moved all Mac server infrastructure to an offsite colocation data center facility after company downsizing.

IT Manager / IT Consultant

The ACI Group

--Extensively documented existing Mac OS X Server environment.
--Determined root causes of known system issues and previous system failures.
--Planned, provided documentation for, and presented a proposed Mac OS X Server infrastructure overhaul and Active Directory integration, reusing existing underutilized equipment with little additional added cost.

Mac OS X Server Systems Analyst--Contractor at Johns Hopkins School of Public Health (JHSPH)

Skillstorm / Viatech Inc., A DSCI Company

--Standardized Mac client deployment for greater efficiency, utilizing a standardized OS X image, user settings template, managed preferences, and Open Directory network user accounts.
--Utilized JAMF Casper software to further increase efficiency in client system imaging, software deployment and patching, and software license management.
--Redesigned and rebuilt much of the Mac OS X Server infrastructure, including an all-new Open Directory infrastructure.
--Replaced a non-functional backup system with a scalable software solution (Retrospect 8), reusing existing backup hardware and minimizing cost.
--Built a Symantec Endpoint Management server and client antivirus software packages for centralized antivirus software management on client Macs and Windows PCs.

Macintosh Network Support Specialist--Contract with GPS at U.S. Dept. of State

EMCO Technologies / Lockheed Martin

--Provided generalized desktop support for NASA headquarters employees.
--Collaborated with other desktop support teammates to find creative IT solutions.

Desktop Support Technician--ODIN Contract at NASA Headquarters

Stevenson University

Stevenson University, Formerly known as Villa Julie College

--Functioned as the unofficial main point-of-contact for all Mac issues at the University.
--Planned and executed a $30,000 Mac OS X Server infrastructure upgrade and rebuild, utilizing end of the fiscal year spending to net the university over $20,000 in free bonus Apple hardware and software.
--Implemented dual-directory integration in the Mac environment, utilizing Microsoft Active Directory authentication integration in combination with Mac OS X’s Open Directory (the “Magic Triangle” approach).
--Standardized Mac client deployment for greater efficiency, utilizing a standardized OS X image, NetBoot and NetInstall, user settings template, managed preferences, network home directories, and Open Directory network user accounts.
--Built and was the sole administrator of a Sassafras K2 software licensing and asset management server, massively simplifying software license management.

Lead Mac Support Specialist

--Provided level 1 and 2 support on a variety of technologies, including Mac and Windows desktops, Novell NetWare client, Novell GroupWise, printing, and multimedia solutions.
--Supported distance-learning classes by facilitating the distance learning technologies during the duration of each class.

Help Desk Technician

Jamf 400 Certified Expert Mac engineer with 20 years of experience, specializing in Apple IT infrastructure. Expert at finding innovative, cost-effective, Apple-centric solutions that deliver. Experience managing multiple concurrent IT infrastructure improvement projects and system migrations. Works to create an efficient IT support team that delivers high-quality, personalized service to the customer. Balances security and usability to empower productivity.

--Project Management
--System Infrastructure Migration
--Personalized Solutions
--Technology Asset Management
--Team Building
--Network Security and Expansion
--Efficiency and Productivity Empowerment
--Disaster Recovery Planning

Specialties:
-JAMF Pro
-Mac integration with Active Directory
-Mac security/hardening
-Mac lifecycle management
-Mac software and hardware deployments
-Mac patch/update management
-macOS upgrade (major release) deployments

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