Sky Lu's Linkedin Analytics

Hello! I am Sky Lu; a multiple awards-winning professional with successful record in leading sales and key account management processes, prospecting and securing new accounts, identifying profitable business opportunities, and developing long-term business growth strategies to drive business success. I am passionate for achieving planned milestones and objectives through managing sales operations and delivering incomparable customer service and support. I am well-versed in functioning as a primary point of contact for client portfolios, expanding the relationships with existing customers, establishing key customer service processes, and monitoring client deliverables. My strength includes managing portfolio for high-net-worth Chinese client for cryptocurrency with expertise in writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions. I have displayed credentials in maintaining superior customer relationships and providing outstanding support to meet and surpass client expectations. Besides, I am an expert problem solver with proficiencies in identifying and resolving challenges by optimally utilizing available resources and logical thinking. I excel at building, training, and managing top-performing teams to enhance their performance to an optimal level. • Provided quality leadership and supervision to a top-performing team, which managed more than 3000 key clients’ accounts. • Planned and executed effective strategies to secure team net revenue growth between 10-30% on a quarterly basis. • Drove continuous process improvement for international business by closely working with underwriters. • Met and surpassed monthly and yearly targets by directing an international business team. • Maximized customer satisfaction by delivering exceptional customer service, such as responding to client issues and ensuring resolution of issues. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved! Connect with me today to find out how I’ll make your mission my mission, to help bring ALL of your business objectives into focus!