Simon House Recovery Centre

Launching Canada’s first 2SLGBTQIAA+ addiction treatment centre in spring of 2023.

Co-Founder Stonewall Recovery

Working with men who are in the beginning stages of their recovery from addiction.  Simon House was founded in 1982. Simon House is a 12-Steps and a multi-disciplinary program, guides and empowers men to achieve long-term recovery from addiction and all of its effects. Through our Core Values of Compassion, Acceptance, Respect, Integrity, accountability, and Innovation, we will lead the way in addiction treatment and lifelong recovery. Our mission and core values are guiding principles which you will experience at all times while engaged with our program, whether as a client, family member, staff, donor, community stakeholder, or visitor.

Director Fund Development & Community Engagement 

Stonewall Recovery Centre

Co-Founder

Healing Self 

Working with people who suffer from addiction, trauma or any blocks that currently impact their lives. I am Licensed in the United States with IMDHA (International Medical Dental Hypnotherapy Association) and in Canada under ARCH (Association of Registered Clinical Hypnotherapists).

Registered Clinical Hypnotherapist 

M3A Enterprises

I enjoy working with individuals, groups and corporations to look at the bigger picture and work together to find solutions for issues both seen and unseen.  My methods are unique to you with a foundation built on past struggles and successes. Tailored to your needs, I bring strategic partnerships in where needed.  We are stronger together and know that 5 is stronger than 1bt stronger than 10 is 5 moving as 1.

I love what I do, I am humbled by the so many amazing people I have been honoured to work along side of, building teams that understand authentic, honest and deep communication will move them. I love the opportunity of being told something is not possible then finding the solutions through collaboration all while keeping the strategy as our driving principle.  

My expertise includes.

- Identification of Strategic Direction
- Team development 
- Communication and collaboration tools 
- Business planning 
- Employee Engagement delivery and strategy 
- Process Improvement 
- Risk Management 

With a wide network of great individuals we can work together to find the solutions you need.

Managing Partner

Canadian Centre for Adult Males Survivors of Childhood Sexual Assault 

We are cc4ms – Canadian Centre for Male Survivors of Childhood Sexual Abuse. We are a not for profit organization committed to being a world-class, dedicated treatment centre with evidence-based, holistic programs for adult male survivors of childhood sexual abuse. We aim to connect men and their families with specialized services and to network with professionals, individuals and agencies providing similar services. Our current focus is education and advocacy.

Board Member 

The Calgary Stampede

•	Providing strategic direction and leadership to the business services management team.
•	Providing leadership in the area of process management, efficiency, cash security and technology
•	Developing processes that span our multiple organizations that result in efficient, effective, consistent and seamless integration of financial and business information.
•	Identifying and executing on business improvement opportunities, leading the organization in our quest for efficient and financially sustainable business models.

Group Manager (contract)

Sabbatical

Personal and Business Growth

CFF Bank

Vice President Sales and Service Western Canada

ATB Financial

ATB Financial is a full-service financial institution headquartered in Edmonton, Alberta.  It is the largest Alberta-based financial institution, with assets of $26.5 billion.

Steven is responsible to provide strategic leadership, management and direction for MasterCard Operations including the MasterCard Contact Center, Credit and Settlement areas, Operational and Risk management, Fraud Prevention, and Business Recovery.  Ensure the smooth day to day operations the facilities, lead continuous improvement in process, internal policies, and people management.  Provide a leadership style that empowers internal staff to take personal initiative, effectively creating an environment where individuals feel confident and secure to go above and beyond industry standard customer service levels.  Interpret and apply legislative requirements.

Accomplishments:

•  Achieved operational sales goals while mitigating risk of credit portfolio
•  Lowered efficiency ratio from 31% to 24% for fiscal year 2009/10
•  Created progression plans for all staff and eliminated tribal knowledge needs having mapped all processes and creating manuals for high risk areas.
•  Increased Employee Satisfaction from 76% to 84% in one year, making us a world class organization.

Managing Director MasterCard (Promoted)

As Senior Manager of Operations Steven was responsible for design, development and implementation of process improvement areas for card services in Calgary.  Lead and developed a team of 16 leaders and 135 associates to increase customer satisfaction levels and profitability. Managed and maintained a $7 million budget.

Accomplishments:

•  Attracted, developed and retained the best of the best talent by implementing a strict hire from within process.  Raised employee satisfaction from 48% to 81%, 2 years ahead of mandate
•  Increased Employee productivity, brining more back-office work in to the call centre environment creating value for other business units

Senior Manager Operations

Westfair Foods

Loblaw Properties West Inc. (Westfair Foods Ltd.) is the developer of The Real Canadian Superstores throughout western Canada and is a part of Loblaw Companies Limited, the largest food distribution company in Canada.

As the Senior Operations Manager of PC MasterCard Steven  was responsible for meeting and surpassing the expectation to increase sales and card usage throughout Western Canada.  Designed, developed and implemented employee engagement solutions to ensure that complete understand of the value available with the card programs.  Designed, developed and launched the promotion of the PC MasterCard to 240 stores within 5 provinces and 2 territories.  Improved vendor relationships and allowed for the creation and management of relationships between CIBC-PC Financial, Loblaw and Westfair Foods.

Accomplishments:

•  Exceeded 50% card penetration within Real Canadian SuperStore (RCSS) Banner and 35% within The extra foods Banner stores 
•  With The Top RCSS Store having a 70% PC MasterCard penetration for Credit Card usage
•  Earned Highest Sales and Credit Card penetration for Loblaw stores in Canada

Senior Manager - Operations PC MasterCard

After a 20 year career in the financial Industry and a five year career in the Canadian armed forces I realized my greatest joy was working with people. I loved building business's but I loved walking with people and watching them remove blocks that impacted them in their own growth.  Leaving my corporate career to focus on addictions and mental health which I now make my full time profession.  

I served on numerous non-profit boards and have supported the mental health, diversity and Inclusiveness in all aspects of my career and personal life.  I speak publically on my own journey and how we can always do better for ourselves and for each other.  




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