Smitha S's Linkedin Analytics

Passionate to involve early & build teams to deliver problem-oriented products derived from strategic goals. I believe in just enough processes to create a holistic approach through cross-collaboration, and align the team's focus & solutions without losing sight of the big picture. Worked in India, Canada, USA, and UK with Enterprises - Telecom clients such as Reliance, Ericsson, Nortel, Huawei, Comcast, Verizon Wireless, Telefonica - Healthcare carriers such as Molina Healthcare, and LA care health plan. Startups - Retail, The Bouqs co, sells subscription based flowers across the USA. - Fintech , Finality International, building a blockchain-based regulated wholesale payments - AI/ML - PolyAI, a conversational voice chat bot Domain experience - - E-commerce, D2C, B2B, B2C, Order management flow, payments, fulfilment, API integrations, UI UX - Healthcare insurance plans, claims, eligibility, QNXT processing system. - Call flow Routing, Contact centres, Intelligent Network Solutions, Billing systems, Telecom OSS & BSS - Voice and messaging services - INAP, CAP, SIP H323, ISUP - Conversational AI & chatbots Project Execution experience -Quality assurance, SOAP UI web service testing, API integrations, Automation, CI. -Project Management - PMI Agile Certified Practitioner (PMI-ACP) -Waterfall, hybrid, lean & agile execution - Agile Coach (ICP-ACC), Certified SAFe 4 Agilist, CSPO, CSM - Set and manage scope, budget, and timelines with allocated team capacity - Compliance, Regulatory & risk frameworks, data pipelines & privacy, third party risk management Product management experience -Product Management - Pragmatic certified Product Manager Level V -Designed a web flow for an online shopping store for ebooks, audiobooks, paperback, and periodicals. -Payment flow & API integrations with Razorpay, Stripe, and woo-commerce, weblinc, ERP, salesforce.