Whatfix

Monitor upcoming renewals close to the 90-day mark and brainstorm strategies/help required to close it
Set up onboarding and training tasks for new customers assigned
Engage with key customer stakeholders/project sponsors to check customer pulse and conduct business reviews
Identify and process success milestones for the customers
Engage with the Product Team and highlight customer feedback, new feature/enhancement requests that will yield an increase in product adoption
Coordinate with the Account Management team to discuss new leads and offer customer references to aid in deal closure
Mentor the team and help unblock barriers in customer communications

Regional Head of Customer Success, Enterprise (Americas Central Region)

Principal Customer Success Manager

Senior Manager - Customer Success (Enterprise Segment)

Customer Success Manager

Wooqer

Worked in the retail sector interacting closely with the department heads in Operations, VM, HR to streamline processes such as Daily Sales Report, Attendance collection and reporting, VM set up, New store opening, Appraisal management that impacted store workers across geographies and added a
layer of visibility for both management and staff reducing operational cost and time. Key focus areas were:
● Customer onboarding
● Mapping use cases with relevant Wooqer offerings
● Product adoption
● New feature training
● Escalation management
● Retention
● Customer advocacy via webinars and workshops.
Created approximately 25 training courses for the purpose of training new hires and as a point of reference for tenured employees.

Customer Success

iWave Systems Technologies Pvt Ltd.

Joined iWave Systems as a member of the Sales function.
● Implemented a mechanism to track purchase orders and coordinate
the delivery of orders so that management has a clear picture of the
as-is state of all orders
● Set up the online sales wing where customers/distributors can
directly place orders for semiconductor parts.

Business Development Executive

Whatfix enhances the self-service capability of web products and helps companies to reduce support queries and improve user engagement.

Taplio

Sneha Maria Simon's Linkedin Analytics

Sneha Maria Simon

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Sneha Maria Simon's Linkedin Analytics

Sneha Maria Simon

Want to drive more opportunities from LinkedIn?

Sneha Maria Simon's Linkedin Analytics