Sneha Potdar's Linkedin Analytics

• Sneha (She/Her) is an I.T. Operations professional & German Language Specialist with proven experience of 16 years. • Held various positions : Deputy Manager, Test Manager/Product Owner, Tech Support Analyst, Project Management Office coordinator & German language Translator • As Test Manager headed a team of 11 personnel. AREAS OF EXPERTISE: • Resource Planning • Ticket Management • JIRA, Kanban • Tech Support • MS Office • MS- Excel (advance) • Cross-Functional Collaboration • Critical Thinking • Emotional Intelligence • Leadership KEY RESULT AREAS: • Headed a team of 11 testers. • Functioned as backup to Scrum Master. • Installing and configuring different Backup Exec Agents like Exchange Agent, SQL agent, VMware agents. • Aiding in the Disaster Recovery task. • Proof read the German content of Offer pages and submit it to the website team. • Ensure the accuracy of input from the technical team. • Monitor the performance/response of the offerings and suggest tips for improvement. • Develop the offer pages by implementing social proof points with the assistance of website team. • Handle the JIRA tickets pertaining to each offer page. • Collaborate with website team to bring the Offer page live and for all the development activities of Offer page: SEO, E-mail nurturing campaigns. • Handling Major incident \Clarification tele-conversations. • Creation of Epic/Test Plan and closure. • Identification of new areas introduced in Regression. • Coordination with on-site counterparts regarding KT plan. • BDQN report creation for all regression areas. • Setting open tickets and TCCs and close test-plans in JIRA. • Tracking status of daily smoke tests, tickets and TCCs. • Guiding testers in case of any error or deviation. • JIRA Dashboard creation & Kanban Board creation. • Providing support/inputs/updates to Incident Management regarding CRM-T tickets. • Attending agile ceremonies like PI-planning, PM-PO sync etc. • Understanding the scope of Regression suit. • Coordinating with business customers across the globe. • Installing, Configuring and creating backups on most of the Windows Operating Systems. • Upgrading, Migrating the Backup Exec server from one flavor of Windows to other. • Hands on experience on Backup Exec for Windows Server – 10x, 11x , 12x and 2010. • Managed On-boarding / Off-boarding process for the staff. Please feel free to contact me for further information. [email protected] ||+91- 99608 92917 || Pune-411 041, (India) Thank you for reading my career summary.