Solitaire Lozada's Linkedin Analytics

For over four years, I led the customer service team at Amcor Specialty Cartons, a global leader in packaging solutions. I was responsible for ensuring service excellence, customer satisfaction, and retention across multiple markets and segments. I also contributed to the business development, sales, and marketing strategies of the organization, leveraging my expertise in customer relationship management (CRM) and process improvement. I have a strong track record of delivering results, achieving goals, and solving problems. I have successfully implemented several initiatives to enhance the customer service operations, such as streamlining workflows, optimizing systems, and introducing best practices. I have also built and maintained strong relationships with key accounts, partners, and stakeholders, resulting in increased loyalty, referrals, and revenue. Additionally, I have earned multiple certifications in communication, strategic thinking, and leading a customer service team, which have helped me develop my skills and competencies as a customer service leader.