Hero MotoCorp

•	Developed product strategy for engine repair jobs thereby resulting in revenue generation. 
•	Launched the Hero Joyride program (Annual Maintenance Contracts), which led to increased customer retention.
•	Proffered technical assistance for product-related concerns, collaborating closely with the Service department to facilitate quick complaint resolution.
•	Developed comprehensive technical content to empower field teams.
•	Implemented a comprehensive customer feedback system, generating a 43% reduction in service-related complaints and a 7% improvement in Net Promoter Score (NPS).
Achievements:
•	Identified and advised design improvement in the Kick-Starter location, leading to approx. $1.3 Mn cost saving.
•	Achieved a 12% increase in dealer revenue and a 30% rise in customer satisfaction score by implementing product strategies for engine repair.

Territory Manager – Service Learning

Mahindra Namaste Pvt. Ltd.

•	Delivered quality training in technical and sales verticals aligned with market requirements.
•	Created technical and non-technical content for service procedures, repair & diagnostic processes, and new product launches.
•	Organized recruitment events and seminars, building strong industry relationships.
•	Conducted critical assessments to ensure the center's operational excellence.

Lead Trainer - Automotive Sales & Service

Dakshin Honda

•	Lead in-house training for technical, advisory, sales, and CRM teams.
•	Conducted business audits to enhance dealer’s service quality.
•	Assisted service team as lead technical support for unresolved critical service matters.
•	Developed quarterly training plans, coordinating special sessions with local vendors.
Achievements: 
•	Achieved 47% growth in vehicular sales at the dealership for Q3 in FY 2014.

In-Dealer Training Instructor (IDT)

Magod Laser Machining Pvt. Ltd. 

•	Product development as per design requirements, using AutoCAD and SolidWorks.
•	Developed processes for high-end laser applications: Laser Cladding; Surface hardening.
•	Provided detailed engineering (FEA) and Quality analysis for various laser machining parts.
•	Projects handled were Toyota-Kirloskar, Toyota Motors, HAL, ISRO

Production Engineer

Advent Motors Pvt. ltd

•	Assessed customer needs, guided them through service options and warranties, communicated service recommendations, and managed appointments.
•	Efficiently coordinated customer-technician communication.
•	Achieved consistent performance targets.

Floor Supervisor

With over 8 years of experience in the automotive industry, I am a passionate and driven professional who strives to deliver excellence in after-sales support and service, product support, repair and diagnostics, dealer management, new model programs, and business performance audits. I have a Master of Science in Engineering Management from Arden University, and I am certified in Gemba Kaizen and Six Sigma methodologies. I have completed an advanced program in E-Vehicle Technology from the Indian Institute of Technology, Delhi. My mission is to leverage my skills and knowledge to create innovative and sustainable solutions for the future of mobility.

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