Sonali Deshpande's Linkedin Analytics

20 yeears of qualitative experience across wide gamut of Banking, Securities and Mutual Fund arena. Currently, heading the Customer Service at Mahindra Finance. Expertise and flavour of handling a huge Call Centre which constitutes inbound as well as out bound processes. Ensuring the Call Centre to be a Profit Centre and not merely a Service Center. Understanding and implementing the wireframe for the App which was launched a couple of months ago and ensuring complete close looping of the viable leads. Have the flavour of laisoning with the various internal teams as well as the external vendors and the Regulatory bodies. I have been one of the enabler to make live the website as well as the Mobile App. Complete involvement in the projects right from requirement gathering, data collection to making BRD and monitoring the go live dates for the project. Continuous strive for various initiatives with respect to the Customer and Distributor Experience. Prior to it was with Reliance Asset Management Company as Chief Manager - Senior Management Escalations team. My current and previous role encompasses collaborative management of teams delivering the requisite outcome. Liasoning with the Regulatory bodies like SEBI, AMFI, NSE, BSE etc. Have ensured to become a part of various Six Sigma projects for better analysis and root cause analysis of the concerns which have potential for flare. I am a certified DNV internal auditor for the company and conduct the audits at various locations pan India. While my MBA in HR and Finance gave me good understanding of the strategic insight, my MA in Philosophy is facilitating me in understanding the people thereby resulting in excellent team cohesiveness resulting in optimal result as a team player.