XMachina

Plan, direct, coordinate, and oversees activities in the organization. Ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Hr

Payroll

Accounting

Accounts receivable/Accounts payable

Compliance and Audit

Office manager

Vice President Operations

Intema Solutions Inc.

CIBC

Coach staff to analyze and determine necessary actions to meet and exceed targets, increase efficiency and drive new business growth.
Manage staff to ensure optimal client experience 
Support CIBC staff with operational issue escalation and resolution
Review and respond to bank targets to ensure the achievement of goals
Recruit, train, and develop staff to create a strong workforce
Lead, manage, and support staff in day-to-day and strategic activities
Identify and resolve process and one-off issues related to quality, scheduling, workflow and facilities
Set operational goals, track progress, and make changes to meet those goals

Client Experience Manager

Effectively coach your team on having great customer conversations while promoting the use of digital multi-channel banking.
Develop your team to meet and exceed customer loyalty, growth and engagement objectives and adhere to internal practices and processes
Lead your team to meet branch business targets giving you an opportunity to grow in role
Manage the day to day branch operations to protect the bank’s assets and comply with all regulatory, legal and ethical requirements
Use critical thinking to remain solution-focused when dealing with customer escalations
Partner with your team to enhance employee engagement.
Model exceptional customer service during every interaction
Identify opportunities to help our customers and grow our business

Assistant Branch Manager

Proactively engage with CIBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one CIBC team
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
Educate and assist clients with using CIBC digital capabilities

Customer Service Representative

Every brand has stories to tell—stories that will not only engage, inform, surprise, delight, and impact their audience, but that will also deliver on measurable business goals. I am the conduit between brand and consumer.

My specialties include client relations, consumer behavior, brand awareness, and event organization.

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Sonia Petraccione's Linkedin Analytics