Interprefy

- Collaborating with stakeholders to understand and anticipate their needs and translate them into product requirements
- Defining the vision for the Interprefy mobile app, desktop app and event management system
- Creating a product road map based on this vision
- Managing the product backlog and prioritizing them based on changing requirements
- Overseeing all stages of product creation including design and development
- Developing user stories
- Monitoring and evaluating product progress at each stage of the process
- Liaising with the product team and stakeholders to deliver updates
- Working with teams using Scrum and Kanban methodologies

Product Manager

- Responsible for planning and overseeing the technical side of virtual and hybrid RSI projects/events to ensure they are completed in the allocated time and within budget;
- Monitoring and reporting progress, keeping stakeholders informed about it;
- Recognizing risks, managing risks and issues;
- Managing changes to the project scope, project schedule and project costs;
- Resource planning, assigning and monitoring of the remote support team;
- Point of contact for the remote support during the event;
- Managing the relationship with the client and all stakeholders, with the focus on customer excellence;
- Specialized in managing institutions and NGOs.

Project Manager

Responsible for:
- Coordinating the work of the department and ensuring continuity of the department;
- Coordinating training support with cross-company projects related to new products, such as AI captioning;
- Managing, designing, developing, coordinating training programs;
- Planning and foreseeing the organizational and financial resources needed by the Department to work;
- Preparing the timeline of training events, recruitment and coordinating the knowledge transfer among the trainers;
- Designing and implementing the training strategy;
- Onboarding in-house and outsourced trainers;
- Managing the team of 8 full-time staff

Head Of Training

Responsible for conducting online and occasionally in-person training for event operators, hosts, interpreters and in-house/outsourced technical trainers.
Ensuring that training is designed and conducted in compliance with the training needs and according to the agreed time frame (e.g. 1h training, several hours or several days);
Performing the remote quality and compliance check of attendees hardware and software at the beginning of the training and troubleshooting in case of the need during the training;
Conducting the technical training on Interprefy platform with providing the explanation on the platform features, providing job-specific examples, ensuring the extensive practice and testing attendees' knowledge throughout the training;
Reporting on the attendee's performance during the training and hardware and software compliance with the predefined requirements.


Received extensive in-house training and passed the test (simulation of the training) in October 2019.
Designed and implemented host training in March 2020.
Designed and implemented various technical training programs since May 2020.

Technical Trainer

United Nations Institute for Training and Research (UNITAR)

Learning Solutions Specialist

Krovna organizacija mladih Srbije - KOMS (National Youth Council of Serbia)

- Preparing and conducting soft skills and technical training programs for NGOs per project;
- Assessing training needs and certification requirements;
- Preparing training material and classroom agenda;
- Creating instructor materials;
- Ensuring the quality and consistency of training content throughout a training life cycle.

Soft Skills Trainer for Project Management, Public Speaking and Leadership

Board of European Students of Technology

Graduated at Trainer Camp Erlangen 2018, Germany

TRAP (Trainer Camp) is a two-week event, consisting of a long and thorough training program aiming to equip the participants with all the skills and tools they will need in their BEST trainer career. TRAP intends to provide a good base knowledge and experience on training in BEST and our working methods.

I have delivered soft skills training sessions with following topics:
Project Management, Project Monitoring, Conflict Solving, Strategic Planning, Communication, Effective Meetings, Emotional Intelligence, Facilitation, Feedback, Negotiation, Knowledge Management and Transfer, Persuasion, Teambuilding, Time Management, Self Management, Networking, Presentation Skills, Public Speaking, Decision Making, Teamwork, Group Dynamics, Motivation, Delegation, Change Management, Coaching and Mentoring, Train the Trainer (Learning theory, Training design, Needs Assessment and Goal Setting, Activity Design, Communication & Feedback, Facilitation and Interaction, Behaviors in Facilitation, Debriefing)

I have delivered hard skills training sessions with following topics:
BEST Knowledge Transfer, BEST Identity, Gmail, G Suite, Visualization, Private Area (BEST Platform)

I have delivered 204h of training sessions.

Prepare and conduct soft skills training programs;
Assess training needs and certification requirements;
Prepare training material and classroom agenda

During this period I was a member/coordinator of following projects:
- Spanish Joint Board Training 2019 Madrid, Spain - trainer
- Trainers Camp (TRAP29) Istanbul, Turkey - trainer
- Region 1 Spring Regional Meeting Belgrade, Serbia - trainer
- IAAS Training New Trainers 2019 Belgrade, Serbia - trainer
- Technical Tutors Academy 4 Thessaloniki, Greece - coordinator & trainer
- Greek Joint Board Training 2018 Athens, Greece - trainer
- Baumhaus Joint Board Training 2018 Hofgeismar, Germany - trainer
- Region 10 Spring Regional Meeting Madrid, Spain - trainer

Soft Skills Trainer

NCR Corporation

- Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory; Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions;

- Responsible for identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time; Gathers problem information and records data in desktop tools

- Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall

- Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CE’s within the territory; Scheduling customer installation activity when necessary

Field Service Coordinator

Agencija Gardoš/ Gardoš Agency

Agencija za veštačenje u oblasti građevinarstva i poljoprivrede/Agency for valuation of real estates in fields of construction and agriculture

- Applying structural analysis and complying valuation with government standards; 
- Writing valuation reports for the field of Structural Engineering;
- Managing several projects simultaneously - compiling and submitting valuation reports for each project; 
- Managing office operations, maintaining a private database and organizing weekly and daily working schedules for the team;
- Coordinating the correspondence with clients via email, telephone and during live meetings.

Saradnik procenitelj nekretnina/ Consultant Real Estate Appraiser

European BEST Engineering Competition.

I was responsible for organising a company day in a form of a jobfair and simultaneously organised job interviews. During jobfair participants and organisers could get in touch with company representatives from each EBEC partner, while at the same time previously selected candidates had the interviews with specific companies.

EBEC is the BEST Engineering Competition in Europe, conducted by students for students.Teams that are composed by 4 students from technology fields, regardless of status of their degree, are challenged to solve the tasks that are provided by BEST in 3 different competition levels. The team which proves to be the most efficient, creative and successful at the end of competition finale is granted by “BEST Engineers of Europe” title.

EBEC project begins functioning every year by the first Local EBEC Round that is conducted in Europe; afterwards moving onwards with several other Local EBEC Rounds as well as National/Regional EBEC Rounds and reaches an end by a EBEC Final event that is organised in beginning of August. From 1st until 11th August 2016, EBEC was organised by BEST in Belgrade, Serbia.

Company Day Coordinator

BANER - Biro za projektovanje, nadzor i inženjering

- Preparing reports, designs and drawings;
- Making calculations about loads and stresses;
- Selecting appropriate construction materials;
- Assisting with obtaining planning and/or building regulations approval;
- Liaising with relevant professional staff such as architects;
- Monitoring and inspecting work undertaken by contractors;
- Assisting with administering contracts;
- Taking part in managing projects;
- Inspecting properties to check conditions/foundations.

Structural Engineer Intern

Interested in Product Management as well as in Corporate Training (soft skills and hard skills)

Courses and certificates: https://www.notion.so/sonjamihajlov/Courses-and-certificates-e371bc76d7044deabd58e3f78b813749?pvs=4

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