Virgin Money

•	Oversee the preparation of dashboards and MI on EC risk management and performance for board and senior management level reporting.
•	Manage content sources, data flows and reporting deadlines for all required reporting, ensuring inputs are submitted on a timely basis. 
•	Review and challenge commentary provided by Senior Managers in Operations Service Delivery Management, Risk Operations and Fraud and Financial Crime Analytics to ensure the quality of papers.
•	Define and maintain appropriate governance and procedural documentation.
•	Ensure an efficient flow of information across the organisation.
•	Facilitate the development of new reporting based on evolving stakeholder requirements. 
•	Working with Risk Partners, monitor the position of the bank against agreed Key Risk and Key Performance Indicators.
•	Manage internal information requests from stakeholders including the business and the second line of defence. 
•	Escalate any control failures highlighted by MI in a timely and effective manner
•	Coordinate and draft inputs for standing EC and business risk committees and forums with the audience including the Money Laundeing Reporting Officer and Senior Managers with responsibilities in fraud and financial crime.
•	Coordinate first line of defence EC forums, ensuring accurate minutes and actions are produced and distributed on a timely basis. 
•	Manage and report progress of actions flowing from governance forums.

Econ Crime Gov & Reporting Specialist

Ebury

•	Ownership of FCC Horizon scanning and presenting findings to the business, to ensure we remain up to date with any sanctions or regulatory updates
•	Respond to FCC Advisory queries from 1LOD and other stakeholders concerning clients potential Fin crime related risks
•	Ownership of Financial Crime MI Dashboard. Management of dashboard integrity and formula;  
•	Coordination of MI related projects including improvements to automation, the reporting process and oversight of FCC related risks. This may include ad-hoc projects at the request of Group MLRO such as creation of new dashboards or new reporting measures along with the relevant updates required to accompanying Group MI documentation; 
•	Work alongside FCC Advisory team to perform check and challenge of FCC related data including where metrics and KRIs are outside of risk appetite to put ‘back to green’ plans in place; 
•	Work to improve the data availability throughout Ebury by investigating methods of reporting; 
•	Support FCC in ad-hoc requests for data analysis by compiling reports from key data sources such as Looker; 
•	Manage the Annual/Bi-annual FCC Quality Control review process for metrics and KRIs. Coordinate and manage any findings to ensure the quality of FCC related MI and supporting processes remain reliable and consistent so Senior Management decision making is sufficiently supported; 
•	Assisting to prepare the Financial Crime MI meeting packs to be presented to the Board, Executive and regional Financial Crime Compliance committees. 
•	Understand content sources, data flows and reporting deadlines for all packs for the purposes of: ○ Efficient MI pack planning, collation, and presentation at the various committees, to enhance focus and content of MI reporting to meet the evolving governance and local regulatory reporting needs of the regional subsidiaries.

FCC MI, Data & Governance

Beyond MI Ltd.

•	Support client senior executives in reviewing, designing, and educating on BCBS 239 related artefacts and policies.
•	Support the delivery of projects, potentially working across several key clients. 
•	Work within a project team to ensure progress is made towards BCBS 239 compliance.
•	Recommend process and control changes to further enhance data adequacy in relation to BCBS 239 principles. 
•	Develop templates and high-quality insight reports on the quality of financial crime risk data.
•	Present reports on data completeness, accuracy, and timeliness to senior management. 
•	Implement standards and processes for assessing the materiality of risk data issues in relation to decision making. 
•	Source data for evolving month-end and ad hoc Financial Crime Risk Management reports. 
•	Understand and document content sources, data flows and reporting deadlines for all packs for the purposes of: 
o	efficient MI pack planning, collation, and presentation at the various committees,
o	enhancing focus and content of MI reporting to meet the evolving governance and local regulatory reporting needs.
•	Coordinate periodic MI data quality management reviews and take ownership of tracking any remediation to closure.
•	Assist the reporting managers with coordination and preparation of the Financial Crime MI meeting packs to be presented to various audiences within client structures.
•	Keep up to date on Financial Crime regulation to ensure policies, reporting, and governance remains current and in line with regulation and industry standard good practice.
•	Support the development and maintenance of the client’s Financial Crime policies, procedures, and governance framework.

Financial Crime Lead Data Governance Analyst

Schroders

•	Maintain fund and client reference and static data, internally and externally.
•	Reconcile external Schroders fund static and dynamic data with internal sources.
•	Investigate and sort out discrepancies.
•	Maintain and develop of our exception-based target operating model.
•	Produce KPIs and manage third parties.
•	Work closely with data teams around the business.
•	Produce monthly Cost & Charges reports for Senior Management.
•	Maintain the internal Cost & Charges UI.
•	Carrying out UAT for system changes as part of BAU.
•	Provide Client transaction reports on a quarterly basis as part of the Regulatory requirement.
•	Successful implementation of the Luxembourg Costs & Charges project as part of a company wide objective.
•	Pivotal to providing new employee training and creating/adapting new and existing process documentation.

Data Reporting Specialist

ABN AMRO Commercial Finance

•	Risk Handling – recognises and flags up the (potential) risks in cases of departure from the standard procedures, proceeds accordingly and reports such cases to the Team Leader. 
•	To calculate and implement the end of the month reserves for Commercial Clients within the agreed SLA. 
•	Ensure the Client reconciles to ABF UK and sends all relevant Invoices and Cash.
•	Process Clients mid month refunds within the agreed SLA.
•	Maintain Client Help Desk. 
•	Key role in strategic projects in Business Services. 
•	Have responsibility of a portfolio of Clients.  
•	Improvement Proposals – identifies possible ways of improving processes and procedures. Develops improvement proposals and is involved in their implementation.

Collateral Analyst

•	Perform data gathering of all relevant CAAML (Client Acceptance and Anti-Money Laundering) data for prospect and / or clients
•	Ensure all Clients have been through the relevant KYC & CDD checks.

•	Feeding all relevant data in the RAF (Risk Assessment form) and data storage tooling
•	To check completeness, trace the creation of risk classification, consistency, and the correct procedure of the customer by using a framework of standards and norms.
•	Active signalling of findings which seem to have a generic pattern or influence the quality and then share these findings with management.
•	Process all relevant and completed files to the relevant counterparts before sign off
•	Registering findings and report those to management

Commerical Assistant/RRB Analyst (Reliable Responsible Banking Project)

• Ensuring all incoming cash receipts allocated in accordance with company policy and within agreed Key Performance Indicators
• Ensure all complex cash allocations are completed in accordance with company policy and within agreed Key Performance Indicators 
• Ensure all unidentified and unallocated cash is escalated to customer and allocation agreed within agreed Key Performance Indictors 
• Establish and maintain professional relationships with Clients allocated to the individual and to the section.
• Process correspondence from Clients and their customers, including raising dispute notices.
• To highlight to Team Lead and liaise with the Asset Management Team to ensure that unusual Debtor or Client risks (financial and administrative) are responded to appropriately
• Production of an Unallocated Cash & SLA statistics spread sheet with the main focus to provide Management with the Teams overall progress in reducing numbers as part of a Company wide objective.
•	Plan, organise, prioritise and manage own workload, including problem solving  
•	Support other members of the team at times of pressure

Operations Officer

Markerstudy Insurance

• Review and update, where necessary, the department’s quality assurance policies and procedures
• Support the Team Leaders by undertaking reviews and evaluation of the work of all staff within Operational Underwriting on an ongoing, rolling basis
• Ensure that appropriate, timely and representative feedback is provided and recorded 
• Develop a consistent set of quality measures, to include the enhancement of existing recording and reporting tools
• Ensure all aspects of the Operational Underwriting department are subject to Quality Assurance and that feedback and training needs are documented and acted upon
• Review current technical underwriting training material and ensure it is current and fit for purpose
• Work alongside the managers and team leaders to:
o	Highlight training needs and process improvements
o	Develop a structured training programme to facilitate development and progression within the department 
• Work with the Product Development team to ensure that training on new schemes / products can be made available in a timely manner
• Where required liaise with the Group Talent Development Team to ensure approaches, material and techniques are consistent and in-line with the wider Group learning strategy
• Maintain records of all technical training delivered or planned
• Work with the Quality and Improvement Team Leader to identify and document process and system enhancements
• Work with Operational Standards to highlight potential inconsistencies and TCF issues
• Supporting the ongoing development of a flexible and dynamic culture 
• Work on projects to help improve/build relationships between departments

Quality & Improvement Analyst

•	 Adhere to company and departmental SLAs and KPIs in connection with all tasks undertaken 
•	 Look to minimise premium leakage within the operational underwriting area and report any key risk factors to the Assistant manager
•	 Confidently and accurately deal with claim and indemnity referrals whilst working within a fast paced environment. 
•	 Be a key referral point to other areas of the business for a wide variety of underwriting queries.
•	 Complete Ad hoc tasks as and when required by the Assistant Manager 
•	 Demonstrate excellent communication skills to all stakeholders of the business and look to network effectively.

Technical Investigator 

•	 Ensure that letters to brokers/policyholders are generated and diarised for all cases. 
•	 Maintain the Ignore list and stop Files in SIRA. 
•	 Maintain and send the broker spreadsheets on a daily/weekly basis. 
•	 Ensure Fraud systems are updated with information from alternative areas. 
•	 Manage both physical and scanned post, saving and allocating where necessary. 
•	 Take responsibility for logging and sending recorded delivery post. 
•	 Deal with incoming and outgoing calls in relation to policy enquiries where necessary. 
•	 Manage all departmental Email In-Boxes ensuring these are cleared daily 
•	 Monitor and control all Investigators diary lists, making sure these are actioned on a daily basis

Policy Fraud Administrator 

•	 Liaise with brokers via email/telephone to answer any policy queries
•	 Manually amend policy details and calculate premiums to ensure the risk is correctly rated.
•	 Issue documentation such as No claims bonus & indemnity letters
•	 Ensure that any new business quotes are correctly reviewed before allowing cover to commence.

Operational Underwriting Insurance Administrator 

learndirect Limited

Administrator

With over four years of experience in data management and governance, I am a certified data management professional (CDMP) and a data governance expert.

My core competencies include data analytics, excel/google sheet formulas and MI reporting. I have a strong technical understanding of the finance industry and the BCBS 239 principles which drive data quality. I am an effective and influential communicator with the ability to work at all levels and across multiple functions. 

My mission is to leverage my data management and governance skills and knowledge to enhance data adequacy, integrity, and transparency in relation to financial crime compliance. I am passionate about continuous improvement in processes, systems, people, and the structures that support the business and develop the people.

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