Sovos

Software Support Analyst II

El Corte Inglés Portugal

E-commerce Helpdesk

Owner of SM Linguistic

English/Spanish into European Portuguese Translation & Localization Services

    - Biotechnology
    - Pharmaceutical
    - Medical
    - Marketing/SEO
    - Gaming/Casino

Other Industries I also work with: Marketing/SEO | Gaming/Casino | Business

Pharma/Medical Certified EN, ES to European Portuguese Translator

Chillistore

Supply Chain Manager 

Diebold Nixdorf

Tier 2 Technical Customer Service for a US multinational technology company.

Skills acquired:

-Exceptional written and verbal communication skills with a solutions oriented approach
- Able to turn a negative into a positive through effort and consideration
- Works autonomously and takes responsibility for completing assigned work 
- Volunteers for tasks rather than waiting for them to be assigned 
- Cares about not just making sure the work is done, but that it’s done well; always seeking ways to do things better through asking for advice and feedback
- Willing to provide the 'extra mile' and respond to production issues when applicable.

2nd Level Support Agent Specialist 

IQVIA Portugal

Tier 1 Technical Customer Service for a US multinational technology company

•	Ensured high levels of customer satisfaction with individual calls.
•	In dedicated cases provided briefing information to appropriate third party.
•	Answered inbound customer calls or calls received by mail, including detailed recording of the issue according to defined processes. 
•	Usage of remote tools (where applicable) to analyze and resolve tickets.
•	Managed the answers received by other teams (by mail/ticketing systems) and took appropriate actions based on defined process
•	Follow up the incidents to guarantee their closure within the defined SLA

1st Tech Systems Support Analyst

rutz | walk in cork

•	I've led a team of 3 employees in each Rutz'store, achieving monthly sales targets. 
•	My innovative strategies resulted in 15% growth in sales revenue. 
•	I've trained and mentored colleagues on customer service approach, thus improving customer satisfaction in less than a year.
•	I've streamlined inventory/stock management, reducing stock discrepancies by 20%.

Store Manager

L10N - Making Translation Invisible

Vendor manager

Xplanation

Vendor/Project Manager and Terminologist

European Parliament

• Terminology research projects in the fields: social affairs, finance, green economy, law, Digital Single Market
• Creation and updates of entries in IATE (terminology database for all EU institutions containing over 1.4 million multilingual entries)
• Computer-assisted term extraction with SynchroTerm
• Writing of articles on topics related to terminology, translation and linguistics for the TermCoord website
• Regular training activities: several seminars on terminology, SDL Trados Studio, multilingualism in the EU, weekly language classes and English text analysis workshops
• Missions to the Court of Justice and the EU institutions in Brussels and Strasbourg
• Coordination and supervision of other trainees' terminology projects.

Terminologist trainee

Specialities: Project/Vendor Management (Localization industry) |  Linguistics/Machine Learning | IT Technical Support Analyst | Customer centric approach in Marketing/E-Commerce area.

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