EXUS

Operations Coordinator - Operations Excellence

Istikbal Lebanon

-Supervising 70 employees from 9 different branches. 
-Researching and creating training content to be presented. 
-Completing daily and monthly reports for statistical and data analysis.
-Empowering employees and voicing their feedback and
concerns to management.
**Worked hand in hand with the HR department:
-Assisting with employees evaluation.
-Ensuring all new recruited staff are onboarded and well trained.
-Implemented job descriptions for all positions. 
-Co-organizing and recruiting support staff for company events.

Operations Officer

-Customer service representative on social media platforms. 
-Increasing brand awareness through campaigns and marketing strategies.
-Co-leader of launching and maintaining the new e-commerce website.
-Manage social media content.

Marketing Officer

Coast Stores

-Effectively contributed to increasing in-store sales.
-Provided excellent customer service, even at peak times. 
-Maintained shop floor appearance at all times.
-Successfully reaching the monthly sales targets during difficult times.
-Trained on team work management within a competitive environment.

Sales Associate

Marqet 

-Prepared and managed all customers’ orders.
-Provided solutions to all kinds of customer-related issues. 
-Organized all deliveries and ensured to minimize delivery time.

Delivery Specialist

An experienced professional with a background in IT and Operations. 
Committed to achieving operational excellence by constantly seeking ways to improve processes. Passionate about sustainability and making a positive impact to the world. 
Let's connect and work together to create a better future for ourselves and our communities. 

Taplio

Souad Mourtada's Linkedin Analytics

Souad Mourtada

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