TextMyGov

Sales Manager

Senior Account Executive

Regional Account Executive

Vivint

Quality Assurance Specialist - Built relationships with assistant managers, supervisors, performance specialists, and representatives by auditing phone calls, completing projects, analyzing and presenting trends, and providing coachings/training.


● Consistently one of the top performers in grade accuracy and required calls for the month

● Created specialized QA training powerpoints for each of the categories of the previously used scorecard

● Spearheaded the QA initiative “Building Partnerships and Performance” in Logan

● Had an active role in creating the current QA scorecard

● Created an early cancellation tracker as part of an initiative to improve retention rate

● Worked with leadership to create a customized Retention team scorecard

● Analyzed and presented a number of projects including:
Retention behaviors, Retention call types, July
cancellation audit, and Customer attrition audit.

● Made a measurable impact on four teams’ retention rate
through various initiatives

Quality Assurance Specialist

TextMyGov uses smart texting technology to communicate with citizens 24/7.  Local government agencies can answer questions, send links to their website, and provide details on garbage pickup, utility payments, city news, events, office hours, department locations and more. 

Taplio

Spencer Frandsen's Linkedin Analytics

Spencer Frandsen

Want to drive more opportunities from LinkedIn?

Taplio

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Spencer Frandsen

Want to drive more opportunities from LinkedIn?

Spencer Frandsen's Linkedin Analytics