TextMyGov

Sales Manager

Senior Account Executive

Regional Account Executive

Vivint

Quality Assurance Specialist - Built relationships with assistant managers, supervisors, performance specialists, and representatives by auditing phone calls, completing projects, analyzing and presenting trends, and providing coachings/training.


● Consistently one of the top performers in grade accuracy and required calls for the month

● Created specialized QA training powerpoints for each of the categories of the previously used scorecard

● Spearheaded the QA initiative “Building Partnerships and Performance” in Logan

● Had an active role in creating the current QA scorecard

● Created an early cancellation tracker as part of an initiative to improve retention rate

● Worked with leadership to create a customized Retention team scorecard

● Analyzed and presented a number of projects including:
Retention behaviors, Retention call types, July
cancellation audit, and Customer attrition audit.

● Made a measurable impact on four teams’ retention rate
through various initiatives

Quality Assurance Specialist

TextMyGov uses smart texting technology to communicate with citizens 24/7.  Local government agencies can answer questions, send links to their website, and provide details on garbage pickup, utility payments, city news, events, office hours, department locations and more. 

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