Chattanooga Public Library

Teaching library patrons to use and troubleshoot numerous software programs and hardware devices to create their own personal works. Examples include: utilizing the Adobe Creative Cloud suite and Graphtech cutters to create vinyl stickers and t-shirt designs, Glowforge Laser Cutters to cut and etch wood and acrylic, Various photo editing applications and large format printers to create marketing and entrepreneurial materials, Makerbot Replicator+ and Elegoo Saturn S Resin 3D printers, and Apple Logic X to create musical works & podcasts. General library circulation tasks. Updating inventory and  forecasting future needs of stations. Running off-site outreach events. Setting up and running A/V for event space rentals and library programs.  Assisting in the creation of library programming with other staff, heavily utilizing the machines in the space for content creation, and Google Suite to coordinate.

Library Services Specialist - Makerspace

Accelevents

Aiding event organizers to create, run, and troubleshoot their virtual, in-person, and hybrid events. Communicating with organizers via chat (Intercom), phone (Dialpad), and email (Hubspot). Member of numerous internal teams handling system bug tracking, new feature QA testing, writing instructional Help Center articles, creating product marketing videos. Internal communication using Slack, Google Suite, Hubspot, and ClickUp. After a number of rounds, was finally laid off, along with the rest of the U.S. CX staff.

Client Success Manager

VIPdesk Connect

Providing support to Skullcandy Headphone customers via Phone/Email/Chat. Utilizing ZenDesk for ticket tracking and emails, Cool Order Management software for tracking order history, and Microsoft Office Professional for in-company communication.

Skullcandy Customer Support Agent

Eventbrite

Supporting enterprise-level Eventbrite reps and venue clients with various detail-oriented tasks surrounding: accounting, in-platform venue and event building, attendee support communications, website updating, digital marketing, contract implementation, hardware updating, and general platform troubleshooting. Testing stability and new product viability by using Atlassian Jira to log internal bugs and client feature requests. Laid off due to Covid-19 pandemic.

Venue Success Coordinator

1-2-3-4-Go Records

Running the online sales arm of the store via Discogs, Squarespace, Zen Cart, and Shipping Easy websites. Packing and shipping orders. Receiving and entering product into Zen Cart online inventory system. Utilizing When I Work scheduling app to create and maintain employee schedules for two store locations. Generating payroll statements and checks for employees using Gusto. Training new hires. Merchandising and alphabetizing display areas of each store. Composing and curating content for both stores’ Instagram accounts. Producing In-Store Performances. Depositing money and converting change at the company’s bank. Office supply ordering.

Store Manager

Ticketfly was acquired by Eventbrite. I still worked as an account manager for various West Coast venues and promoters, while also acting as a client migration subject matter expert as the two companies melded.

Senior Client Support Representative

Ticketfly

Providing technical support, financial reports, and event management consultation to a personal roster of 60+ venue owners and event promoters, while simultaneously providing similar support to the lower-tiered clients via Salesforce email queue and phone line. Documenting interactions and keeping records using various Google and Salesforce products, and Slack for in-house communication.

Oaklandish

Overseeing the nonprofit side of the localized apparel and lifestyle brand. Establishing and maintaining brand relationships with nonprofit and local business partners. Producing and running all non-retail events both in-store and off-site, including the monthly First Friday music events. Organizing and implementing all community outreach programs, including the annual Oaklandish Innovators Awards grant program, and Nonprofit of the Month promotional partnerships. Drafting partnership agreements between the brand and various community partners. Scheduling social media postings for the brand. Conceiving and implementing social media contests. Contributing regularly to the brand’s online blog. Attending various community events as the spokesperson for the brand.

Community & Events Coordinator

Taking customer calls and answering customer emails in Desk.com. Altering existing customer orders on-platform. Assisting customers to create new orders. Processing refunds on an individual and event-wide scale. Alerting client reps to customer requests. Working with customers and associated banks to determine fraudulent charges. Crafting event announcement emails for attendees. QC lead for Burning Man 2014.

Customer Support Agent

Amoeba Music

Booking and producing in-store performances & satellite events
Drafting, developing & negotiating sponsorship agreements
Running soundboard during in-store performances
Flier design & distribution
Merchandising
Register

Store Promotions Coordinator and Rock Floor Clerk

20+ years bouncing all around the Music, Technology, Arts and Events Industries: Artist>>Event Promoter>>Podcast Host and Producer>>Live Sound Engineer>>Label Manager>>Music Retail>>Merch Production>>Ticketing Technology>>COVID>>Headphone Support>>Virtual/Hybrid Event Support>> Makerspace Specialist at the Chattanooga Public Library

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