Region of Waterloo

Develop chatbot and IVR for the Region to help and navigate the citizens to the right channel or provide utmost assistance in day-to-day activities performed by the Region. Perform duties with due diligence and enhance the support services, reducing the efforts of the live agents, by taking up the redundant responses and handling it on their behalf.

Chatbot Developer

Servion Global Solutions

Create Voice User Interfaces for a variety of industries to increase mobility habits by optimizing user accessibility, cutting through the searching process, and minimizing physical interaction with the human agent.
Design conversation information architect, flows and system logic to enable seamless, delightful interactions between users and technology.
Create conversation flow, utterance, intent, and error handling various projects across domains for various projects.
Conduct usability testing with potential users by using the Wizard of Oz methodology.
Create design call flows /chat flows using Microsoft visio.
Design UI with voice interactive functions to improve accessibility, and enhance the overall user experience.
Experience in working with client stakeholders at various levels.
Plays a vital role in the research, analysis and development of the voice/chat-enabled system.
Design and develop engaging conversations with appropriate error-handling paths for both voice/chat.
Familiar with SSML tags to effectively bring in the right voice bots for Conversational IVR.
Work on various conversational ai tools like Google Dialogflow CX , Microsoft copilot studio, Amazon Lex for various client projects.

VUI Designer

AI Prompt Engineer via Teksystem

Bell

Designed and developed conversational flows for AI-driven chatbots and virtual assistants, enhancing user interactions and driving customer engagement.
Scripted clear and contextually appropriate dialogue prompts, responses, and error messages, aligning with the brand tone of voice and user preferences.
 Conducted user research and usability testing to gather insights and iteratively refine conversational designs based on user feedback and behavioral analytics.
Collaborated with cross-functional teams, including UX/UI designers, developers, and product managers, to ensure seamless integration of conversational interfaces into digital products and services.
Contributed to the development of conversational AI solutions using platforms such as Dialogflow, Rasa, and IBM Watson, customizing and integrating features to meet business requirements.
Strong understanding of dialogue design principles and user experience (UX) design methodologies.
Experience with conversational AI platforms such as Dialogflow, and Voiceflow.
Designed the chat designs on Microsoft visio and Miro board.
Worked and collaborated with teams following Agile methodology. 
Performed Scrum meeting, sprint planning, daily stand up and various other ceremonies as per Safe Agile.
Experienced in handling the position of a product owner.
 Ability to conduct user research, usability testing, and data analysis to inform design decisions.
Worked on migration of conversational flows from Voiceflow to Google Dialogflow facilitated by the Google team.

Specialist, User Experience Design

Designed the user experience of virtual assistants to ensure they matched the voice of the brand, were conversationally engaging, and impactful for the end user.
• Collaborated with the business to conceptualize, interpret and analyse requirements to align with end-to-end business processes
• Designed a human to virtual agent conversation flow iteratively by applying industry best practices to promote standards for execution and delivery.
• Implemented Chat based automations for business departments.
• Interfaced on a day-to-day basis with other business system analysts, enterprise architects, business users, engineers and IT managers to support business operations.
• Captured business requirements and process analysis by detailing current and desired/future state business processes, identifying gaps, outlining impacts, and ensuring solutions and capabilities meet business needs and requirements.

Conversation Design Specialist

Kicktoppers

Content Writer with immense experience in producing SEO-optimized resourceful articles by collaborating with Dev and sales leads to improve the process and save time and effort eventually propelling the business sales. Developed content for various audiences in several niches. Adept at working in close-knit groups and teams as well independently. In-depth knowledge in Software Testing in the Investment Banking domain for almost 3 years. Excellent research skills to analyze what the market needs are to ensure that the business gets a potential audience.

Creative Writer

TRIBAL Deodorant

Analysing the market,and coming up with innovative ideas to promote the brand through social media posts and blogs.

Content Writer

Adpedia

Analysing the market,and coming up with innovative ideas to promote the brand/services through social media posts and blogs.

Freelance  Content Writer/Technical Writer/ Content Strategist

Elula Tech Private Limited

Creating Blogs and Videos Contents for WordPress WooCommerce.  Research and provide inputs to the development team to enhance the existing plugins and also create SEO-optimized rich content for blogs and YouTube channels.

Creative Content Writer

Besant Technologies

The role comprised mainly writing several articles that required technical knowledge. Delivered content which is high-performing in Google.

Freelance Technical Writer

Newswindow.org

Creating news worthy contents and publishing it online.

Editor

Creating mind refreshing contents for worldwide readers.

News Editor

Trained in Software Testing, evolved as a Creative Writer, stepped into Conversation Design, and now hooked to Prompt Engineering. Keen to learn, and share what is learned.


Skill Summary:
Conversational Design
Content Writing
Software Testing
User Experience (UX) Design
Natural Language Processing (NLP)
SEO Optimization
Agile 
User-Centered Design
Cross-Functional Collaboration
Innovation and Adaptability
Scrum Master/ Product Owner

Taplio

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