OpenWay

OpenWay is the only best-in-class provider of digital payment software solutions and the best cloud payment software provider globally, offering a full range of payment solutions. Over 500 banks, processors, retailers, fintechs, and other companies in over 80 countries have selected OpenWay as a strategic partner, for example, Nexi, Worldline, Nets, Finaro, Comdata, etc..
Responsibilities:
- Undertake Proof of Concept (POC) and workshops for customers and partners periodically.
- Deliver effective business and technical presentations, demonstrations, and conversations to prospects and enterprise accounts.
- Respond to customer Request for Proposals (RFPs) and Request for Information (RFIs) professionally.
- Build proper documentation such as scope of work, technical proposals, and other required documents for prospective customers.
- Represent our products, company values, and brand to customers.
- Assist prospects with the initial configuration and orientation of our solutions.

Presales Consultant

Alphanumeric Systems

- Serve as the single point of contact for analytical requests
- Use various analytical and problem-solving tools to identify the root cause of GxP deviations and help complete an impact analysis. 
- Determine the appropriate corrective and preventative actions in collaboration with other departments' Subject Matter Experts (SMEs) after the investigation process.
- Work together with SMEs from other departments to ensure that a cross-functional evaluation is completed and GxP practices are aligned.

Analyst

Saskatoon Open Door Society

- Provide simultaneous interpretation of English to Russian and vice versa during meetings, seminars, workshops, and other events.
- Ensure high-quality interpretation while maintaining the original speaker's intended meaning and style.
A- dapt interpretation style to different audiences and settings.
- Perform consecutive interpretation when required.
- Liaise with event organizers and participants to understand specific needs and requirements.
- Maintain confidentiality of all interpreted information.
- Adhere to professional ethics and code of conduct for interpreters.

Independent Contractor, Interpreter English-Russian

LLC DevExperts

Devexperts - Globally recognized trading and investment software solutions provider serving TD Bank, eToro, SGC-CIMB, Indodax, etc..

Achievements:
- Boosted relations with high-value accounts, resulting in a 20% increase in upselling opportunities.
- Maintained a perfect record of customer retention through surpassing renewal and add-on objectives.
- Led cross-functional teams, driving a 50% increase in sales of professional services within 9 months.

Milestones:
- Managed a portfolio of 10 medium to large accounts, ensuring customer satisfaction and retention through excellent customer service, product training, and cross-selling opportunities.
- Acted as a voice of the customer within the organization, focused on a healthy engagement model and business development, keeping the retention rate at 100%.
- Identified and capitalized on business opportunities, building a robust pipeline and maximizing revenue while maintaining profitability above 40%.
- Delivered regular market and partner feedback to Product, organized and led regular client project review meetings, aimed to ensure effective engagement, coordinate, plan, and make sure that all objectives are in line with the expected performance.
- Worked closely with the technical teams to resolve day-to-day technical and business operational issues, exceeding customer expectations and maximizing engagement.
- Presented business and performance metrics to key stakeholders internally and externally, providing insight into customer trends and areas for improvement.

Account Manager

LLC CompassPlus

Compass Plus delivers cutting-edge technologies and is a trusted vendor of Software solutions in the Cards and payments processing industry, delivering the most cutting-edge solutions for Banks and Third Party Processors globally.

Achievements: 
- Doubled sales plan within a year for high-value banks and Third Party Processors, consistently exceeding sales targets by 10-30% for 5 years.
- Closed deals with budgets of up to 2 million USD by negotiating contracts and pricing effectively.
- Orchestrated the strategic migration of a key client to a new enterprise Switch, lowering their annual Total Cost of Ownership (TCO) from 2.5M USD to less than 1M USD upon project completion.
- Executed go-to-market plans for an innovative SaaS wallet app, resulting in an x15 growth of transaction volume across 3 countries.

Milestones:
- Spearheaded strategic account management for high-value banks and Third Party Processors like Network International, Arab Bank, etc. in the MEA region, doubling the sales plan within a year and consistently exceeding sales targets by 10-30% for 5 years in a row.
- Developed and executed annual strategic account plans for key customers, boosting SW sales per account by x3 within 2 years. 
- Negotiated contracts and pricing, closing deals with budgets of up to 2 million USD.
- Successfully orchestrated a strategic migration project to a new enterprise Switch, helping the customer to drop down the annual TCO from 2,5M USD to less than 1M USD upon project completion.
- Developed and executed go-to-market plans for innovative SaaS wallet app in 3 countries in MEA, aligning with company vision and goals, resulting in x15 growth of transaction volume.

(*) Typical customer examples are represented by Unicorn Third Party Processing companies or Pan- African and Global banks: Arab Bank, Kenya Commercial Bank, Network International, Unified Payments Services, etc.

Key Account and Sales Manager

- Led and accomplished ahead-of-schedule ATM/POS terminal and host-to-host certifications, acknowledged by customers appreciation.
- Mentored newcomers, increasing self-resolved issue metric to 70% through effective knowledge sharing and training.
- Managed seamless EMV and contactless certifications, including VISA and Mastercard.
- Spearheaded e-commerce certifications in CIS and APAC regions, contributing to regional success.
- Guided customers through PCI DSS, PIN Security, and PA DSS certifications.
- Install and Configure TranzWare products; 						
- Handled the integration between different banking systems and modules including Thales HSM, POS MegaNAC, CBS, and Local switch; 					
- Analyzed customer’s credit card requirements and configure TW Revolving Credit Module;
- Led SIT/UAT and migration tasks to completion; 						
- Provided after-go-live support.

Implementation Engineer

CompassPlus LLC

- Provided technical support to customers, troubleshooting issues related to software and hardware systems
- Analyzed customer data to identify patterns and trends, resulting in more efficient and effective technical support
- Collaborated with cross-functional teams to identify and resolve technical issues, ensuring timely resolution and customer satisfaction
- Developed and maintained documentation and knowledge base articles, providing self-help resources for customers
- Assisted with product testing and quality assurance, ensuring software and hardware systems met customer needs
- Diagnosed and troubleshoot customers reported technical issues, including TranzWare setup and configuration.
- Achieved the highest rate of 70% self-resolved issues metric on a continuous basis for a few consecutive years starting from 2010.
- Successfully mentored newcomers through knowledge sharing, conducting internal presentations and training sessions within the Help Desk department.

Senior HelpDesk Engineer

Credit Ural Bank JSC

- Held responsibility for installation and maintenance of Bank ATMs.
- Implemented monitoring reports to review and report ATM network status to the management.
- Within the year after the appointment helped to reduce the number of Hardware malfunctions by 30% resulting in a record mark in ATM network service availability.

ATM maintenance engineer

I've been working in key account management for over 9 years, specifically in the enterprise and SaaS software solutions space for cards, payments, and fintech domains. Currently, I'm a part of the OpenWay family, a global leader in digital payment processing software.

I excel in providing exceptional service, building strong relationships, and making sure everyone's happy. I bring extensive experience in distributed team management, contract negotiation, and executive-level partnerships management, which helps me achieve mutual success and revenue growth while keeping things fun and friendly.

Oh, and I also have an MBA degree.

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