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Stacie Steinberg's Linkedin Analytics

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Stacie Steinberg

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Passionate Experience Advocate, with eyes on a successful Customer Journey, and over over 26 years of experience overseeing technical, operational, project management, leadership, and management. Recognized as a cross-functional Leader, cultivating internal and external relationships, and driving individuals and teams to exceed expectations towards company Success. Most recently, I built up an operational, revenue-generating Professional Services department from the ground up. The department handled thousands of dollars in revenue without processes, documentation, skill assessments and ongoing management. Professional Services is now transitioned into managing millions of dollars in revenue, hundreds of projects and successful deployments. During this experience, Customer Support became under my purview as well. Working with our main Support team, we built processes and escalations that confirm expedient responses to our Customers. Our Ticket closing rate is based on the efficiencies of our streamlined process: rather than wait for Admins to review and determine what should be done with the ticket, we go straight to the people that know what to do, how to troubleshoot, who to follow up with and has the influential means to get to ticket closing within very short time periods. Recommendation from Previous Manager: "I’ve been fortunate enough to have Stacie as a key member of my management team since I joined a little over a year ago. She is a true asset not just for our client services organization, but the company as a whole. She has built a PMO organization from ground up, built a team of highly qualified project managers, and has worked cross organizationally to create, enhance, and improve processes that benefit everyone across the board. She has immense knowledge of our products, specifically our HIM/ECM solution, and is a mentor to her colleagues and associates inside and outside of the services organization. Her work ethics are exceptional, and her dedication resounding, and it is an absolute pleasure to have her in my team."

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