Help at Home

Leading the redesign of the Care Coordination Population Health application on the Salesforce and Health Cloud platform.
- Spearheading the digital direction and design of Help at Home's Care Coordination product, overseeing diverse user experiences, and delivering an all-encompassing solution that prioritizes and enhances clinician efficiencies
- Collaborating closely with executive leadership to develop a comprehensive digital product strategy and roadmap for the Care Coordination product, aligning it with strategic business objectives to drive successful outcomes

Business Product Owner, Care Coordination

Boston Scientific

Leading the digital transformation on the Consignment Inventory Solutions (CIS) team as an agile coach and supporting the product owners on the Salesforce platform.

Senior Digital Product Manager

Lifespark

Directed the design and development for the OEM/ISV Managed Package in partnership with Salesforce for its first Population Health solution using the Health Cloud data model, offered on Salesforce AppExchange, providing essential functionality for members to live independently at home
- Drove strategy and design for Lifespark’s flagship digital home health product, Lifespark Complete, spanning a variety of user experiences, ensuring a holistic, cohesive solution with proven ability to increase provider and patient outcomes
- Partnered with executive leaders to develop a comprehensive digital product roadmap for the Lifespark Complete services in support of strategic business initiatives
- Partnered with executive leadership to develop a comprehensive digital product roadmap for Lifespark Complete services
- Led design sprints in partnership with senior designer for our business and operations teams to design optimal user experience for our clinicians, including onboarding, activation, enrollment, medication management, clinical data management, scheduling, telehealth, wearables, omnichannel communication, and life planning suite
- Collaborated with data scientists to provide data-driven insights and prescriptive signals using key SDoH (Social Determinants of Health) data to reduce MLR (Medical Loss Ratio)
- Managed digital performance metrics, including business, user satisfaction, efficiency, and member trust

Optum (formerly Alere Wellbeing)

Member of the Chronic Care Management team responsible for executing the $16M digital transformation of the clinical and consumer applications for Population Health Chronic Care Management
- Partnered with medical directors and clinical Informaticists to design a single care plan approach to support the transition of an analog 5,000 clinician call center to a consumer digital first application using stratification, data, and decision support tools
- Identified and designed capabilities nurses needed to simplify the delivery of care management through automation to increase operational efficiency while creating corresponding personalized consumer digital interactions, including scheduling, chat, telehealth, wearables, and educational content
- Drove the product process from requirements gathering through design, architecture, development, and marketing campaigns to launching the chronic care management consumer application
- Established OKRs and clinical outcomes with our business and operations stakeholders to measure progress toward business and operational outcomes
- Identified metrics and events to track performance on the consumer application to analyze and provide insights to business and operations stakeholders

Digital Product Manager

Catholic Charities of St. Paul and Minneapolis

Established and managed the IT PMO, which included a project intake process, portfolio prioritization and management procedures, project management tools, and project artifacts to support the multiple business units within the Twin Cities metro area
- Led executive steering committee in project prioritization to ensure alignment with agency initiatives
- Managed the $2M IT infrastructure and hardware implementation of the $100M homeless shelter campus in St. Paul, MN
- Established strategic direction with senior IT management, participated in contract negotiations and managed key hardware, and software vendor relationships
- Led implementation of a new hybrid Cloud data center and in-house service desk from a managed service provider
- Introduced and coached Agile Kanban framework for the Information Systems and Infrastructure teams

IT PMO Manager

Successfully managed multiple medium to large-scale infrastructure projects, which involved requirements gathering, creating project charters, managing resources, and budget, driving schedules, identifying risks, developing release and implementation plans, and organizational change management.
- Introduced Agile SCRUM and Kanban framework within the IT department for the Information Systems and Infrastructure teams.
- Saved the agency an average of $80K a year in licensing and managed service costs by recommending O365 and led implementation of Exchange migration and MS Office upgrade.
- Responsible for analyzing and implementing multiple projects, including the RFP for an EHR (Electronic Health Record) system, two hybrid cloud data center migrations, JIRA and Connectwise service desk systems, SharePoint 2013 upgrade, and more.
- Designed and implemented the agency's first SharePoint workflow for the HR department’s employee onboarding process.
- Monitored and analyzed vendor performance and guided service improvements.
- Consistently delivered projects on time, within scope and budget.

IT Project Manager|Business Analyst

Centris Group

Managed the enterprise data sync API product responsible for moving data across the K12 special education systems on the East coast
- Led the redesign and implementation of the enterprise data sync API product resulting in $5M in revenue after the first year of launch
- Established sales strategy and fostered vendor relationships which resulted in 100% of our customer base adopting the new data sync API product across the eastern regions of the United States

Technical Product Manager

Custom Computer Specialists

Responsible for implementing the Infinite Campus Student Information System and the Campus Food Service product in K12 school districts on the East coast
- Delivered on-site and web-based, pre and post-implementation training of student information system modules
- Consulted on policy and procedure with administrative teams to establish training needs
- Conducted multiple train-the-trainer sessions
- Customized content and delivery to meet customer needs
- Prepared customer-facing curriculum and webinar training plans
- Performed data review and gap analysis to ensure successful data migration
- Maintained product knowledge and learned new product features to strengthen training expertise

Professional Developer

Infinite Campus

Led the Campus Food Service intrapreneurial team managing the product and go-to-market strategy, design, development, launch, and implementation of the food service system, which included kitchen management, student line and account management, point of sale hardware, parent and student portal, online payments and USDA reporting for K12 school districts across the United States
- Successfully led redesign, development, implementation, sales, and training of the Campus food service system, which realized over 100% sales growth within the first year of re-launch
- Spearheaded innovation of the first digital USDA Meal Benefits Application within a student information system saving school districts thousands of hours of manual data entry year over year
- Partnered with the Finance team to develop and integrate digital payments for Campus food service 
- Prioritized product roadmap and led cross-functional remote Agile teams of up to 20 analysts and developers

Lead Product Manager

Delivered on-site and web-based, pre and post-implementation training of student information system modules.
- Consulted on policy and procedure with administrative teams to establish training needs.
- Conducted multiple train-the-trainer sessions.
- Customized content and delivery to meet customer needs.
- Prepared customer-facing curriculum and webinar training plans.
- Performed data review and gap analysis to ensure successful data migration.
- Maintained product knowledge and learned new product features to strengthen training expertise.

Training Specialist

Willmar Public School District

Student Services Coordinator/Data Management Statistician

- Passion for leading innovative digital design and development to solve problems for consumers and clinicians
- Technical acumen and in-depth understanding of technical platforms, including Salesforce and Health Cloud
- Adept in using data and analytics for recommendation support for next best actions
- Strong strategic planning and execution with proven ability to lead cross-functional teams

TECHNOLOGY AND METHODOLOGIES
JIRA, Confluence, Shortcut, Rally, Aha, Figma, Miro, SQL Fundamentals, AEM, Adobe Analytics, Alpha Testing, A/B Testing, JTBD, UCD, LeSS, SAFe, Scrum, Kanban, Agile, Waterfall, SDLC

INDUSTRIES AND SOLUTIONS
Population Health, Value-based Care, Healthcare, Medicare, Nonprofits, Education, Finance, Human Resources, Health Cloud, Salesforce, EMR, SIS, CRM, CMS, SaaS, B2B, B2C, Web & Mobile Applications, Telehealth, Wearables, Scheduling, Point of Sale hardware, Online Payments

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