Engage PR

PR and Content Supervisor

Content Specialist and Technical Writer

Luxottica

-Tool mastery includes: SAP, Oracle Unified Desktop, Sales Center, Cybersource, Exclaim
-Customer service assistance and de-escalation via phone, live chat, and email
-Assisting managers in New Hire Chat and ensuring co-worker success through research, critical thinking, and quick action. 
-Working efficiently during peak holiday and Black Friday hours. 
-Known as a reliable team player assisting in various social media concierge and new hire chats across multiple brands and CRM systems. Wrote numerous guides for supervisors that have become internal wiki resources.
-Currently working Smart Eyewear, a Bluetooth and social media integrated eyewear product, assisting customers in troubleshooting tech difficulties, app integration, and spec questions.
-Trained in Warranty Department using tools like AFS1 and CRM, checking stock, finding warranty alternatives, manually inputting orders using eyewear frame codes in AFS1 for multiple brands (Costa, Rayban, Oakley, Sunglass Hut etc)
-Trained in Back Office functions dealing with escalated issues, processing refunds and price adjustments, manual shipping labels, using FMS1 etc
-Through my own research, solved company-wide remote workstation IT glitch for opening email attachments in Unified Desktop.

Customer Service Representative, Back Office

InfluxData

-Office supply and kitchen, stocking and cleanup
-Conference room maintenance, cable management
-Internal HR projects, mailing swag and gift boxes to remote employees
-Worker's Comp documents scanning and organization in Confluence
-Digital photo album monitor wall-mounting project
-Laid off due to COVID

Office Manager

AppDynamics

•	Handled office management duties for ~500 employees across 3 floors
•	Wrote Onboarding Primer procedural documentation
•	Trained new temp receptionists
•	Communicated office-wide through Slack
•	Used JIRA to respond to service requests
•	Assisted with meeting room booking via Google calendar
•	Assisted EA’s with internal projects
•	Distributed mail through Envoy
•	Tracked visitor badges through Excel spreadsheets

Receptionist/Facilities Assistant

Opendoor

Data Entry

University of San Francisco

Research Assistant with project management responsibilities including
•	Deadline management
•	Copyediting
•	Proofreading content
•	Researching source materials
•	Textbook formatting utilizing Chicago Style
•	Copyedited and proofread content for philosophy textbook, “Prometheus’ Gift of Fire and Technics: Contemplating the Meaning of Fire, Affect, and Californian Pyrophytes in the Pyrocene.”

Academic Copyeditor

Selected as Poetry Editor for University of San Francisco's literary magazine
•	Reviewed and selected quarterly submissions
•	Interviewed Lily Iona Mackenzie, author of the novel Fling! for broadcast on WOUB, USF’s student-run radio station
•	Collaborated with other editors on potential and accepted pieces

Genre Editor- Poetry

Departmental Writing Tutor
•	Reviewed and edited academic submissions
•	Recommended and assisted with implementation of time management and writing skill strategies
•	Provided counseling and support services

Writing Tutor

•	Curriculum development responsibilities including but not limited to designing weekly writing assignments
•	Reviewed and graded student submissions
•	Led classroom discussion as needed and led class when professor was away on business travel

Teaching Assistant

The Post

•	Wrote weekly promotional articles previewing concerts and art exhibits
•	Selected to cover Athens annual music festival The Werk Out

Contributing Writer

WRITING PORTFOLIO (https://stanoneill.wordpress.com) 
 
“Taming New Galaxies through AI: The Age of Automation and Strategic Decision-Making” - article for startup AppDynamics about Application Performance Management and IT Operations Analytics.

“Kissmetrics: Thoughtful Marketing for the Modern Consumer” – article for marketing analytics startup Kissmetrics.

“Samsara: Using AI to reduce shipping cost while improving road safety” – article for fleet management startup Samsara about AI integrations in the shipping industry.

Various journalistic and creative work.

Graduate of University of San Francisco's MFA in Creative Writing program. A patient problem-solver and versatile writer with expertise in creative and journalistic writing, editing, and content management. Accustomed to multi-tasking in fast-paced, deadline-oriented environments. Proven track record managing multiple projects independently as well as working within a structured team. Friendly with exceptional communication skills.

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Stan O'Neill's Linkedin Analytics

Stan O'Neill

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