Fuel Labs

Head of People Operations

Rook Labs

People Operations Lead

Microverse

Led the People Operations function right after series A. Focused on improving internal effectiveness, HRIS, Global Compensation and Talent Acquisition.

Director of People & Culture 

Status.im

First People hire in the team - I created the function from scratch
Managed a team of People Partners and Talent Acquisition Specialists
Increased hiring capacity (3x)
Implemented feedback cycles
Maintained high retention and employee happiness
Created first employee and contractor handbook
Managed administrative functions (HRIS, contracts)

Head of People

Automattic

HR Generalist - Benefits and Performance Management, with a strong focus on Learning and Development strategy - onboarding, leadership training (co-created the current foundational leadership program with Reboot.io ) and business partner 1:1 coaching. 

We are a distributed company, democratizing publishing and development.

We are the people behind WordPress.com, which serves more than 15.8 billion pages a month, as well as a host of other popular services, such as Akismet, Jetpack, and VaultPress.  We are strong believers in Open Source, and the vast majority of our work is available under licenses like the GPL.

Our team members hail from nearly every continent and 43 countries around the world. 

https://automattic.com/work-with-us/

https://automattic.com/about/

HR Wrangler (People Happiness)

Booking.com

- improving user experience and customer satisfaction/retention
- research and set up tests (AB, multivariate, operational experiments)
- managing product backlog and coaching/training a team of 4 junior PO
- creating and prioritizing user stories
- lead daily stand ups and work with software developers
- test and monitor deployment
- recruitment of new product owner and project managers

Product Owner Lead - Customer Services

- ongoing trainings on SEO and localized copywriting
- definition of priorities based on commercial relevance; 
- high tempo recruitment of in-house staff and remote/freelance;
- daily monitoring of quality and productivity; 
- reporting on production figures. 
- following up invoicing process within company for freelancers. Contact and training to our translation departments in Southern and Central Europe. 
- implementation and optimization of new processes and tools.
- appraisals, scheduling, quarterly bonus calculations.

Team Leader Translations

-       Content analysis and definition of content strategy for hotel descriptions
-       Management of guest reviews guidelines and publishing
-       Recruitment, evaluation and development of staff

Senior Reviews & Editing team

Customer Service and Guest Reviews Rep

Interview-NSS

-       working closely with project manager in setting commercial goals
-       quality and quantity checking, quota management
-       cooperating with Recruitment and Selection for selecting and training new agents
-       preparing presentations and user friendly training manuals
-       staff motivation and functional task sharing within the team

Call Centre Supervisor

People & Culture - HRBP/Head of People. 
Expert of async and remote culture. Passionate about Remote Leadership, Organizational Psychology and making the world a little bit better every day, by fostering open, diverse and open workplaces. 

➡️ Developing and retaining high performing teams through psychological safety, trust, autonomy & mastery.
➡️ Driving People Operations through data.
➡️ Curating Employee Experience through UX and Product principles.
➡️ Coaching Leadership & Individual Contributors.

I'm currently splitting my time between Porto & Amsterdam.

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