Cargill

•	Lead process standardization in Strategic Sourcing and Procurement function.
•	Working closely with the center’s leadership on identifying and executing improvement opportunities.
•	Observe operations in order to improve and optimize activities through Lean practices.
•	Participate in global calls to align improvement strategies with all regions.
•	Remedy Force consultant and regional super user. Conduct trainings to staff and clients.
•	Automate processes through Robot Process Automation (RPA) tools and activities.
•	Working with Database to replicate system reports and automate daily activities.
•	Analyze data to identify opportunities for improvement.

Continuous Improvement Specialist

•	Supervise the Reporting and Analytics team, and ensure proper team management as per company processes.  
•	Build Bots via Automation Anywhere software to automate processes.
•	RemedyForce consultant and super user. Implementation and training of staff and clients.
•	Manage the daily operations of Cargill Transportation and Logistics Metrics team.  
•	Design and report Monthly EMEA SLAs and KPIs.
•	Ensures successful implementation of projects and transition to support.  
•	Analyze data to identify opportunities for improvement.  
•	Provide support for continuous improvement projects.
•	Visualize data via Power BI.

Service Performance Analyst in Continuous Improvement Team

IBM Global Process Services

•	CMS uploading of raw data and building reports in BO and SFDC.
•	Create and maintain internal metrics trackers.
•	Provide reporting support to internal and external stakeholders.
•	Run recurring/ ad-hoc reports for qualitative and quantitative performance of employees.
•	Preparing monthly schedules and vacation review using GEO CON tool.
•	Optimization of processes and defining trends.
•	Working on PMC Level 3 cases related to partners performance in sales of services to end customers,  rebates discrepancies, root cause analysis
•	Partner setup into different programs
•	Analysing the impact of  partner’s metrics based on their requests 
•	Participating in Governance Board meetings to present partner’s request and impact analysis 
•	Manually adjusting partner’s metrics based on program rules.

Reporting SME, CISCO account/ Coordinator Performance Metrics Central and stand-in Business Analyst

ICE - International Currency Exchange

•	Provides high quality service for foreign currency sales
•	Prepares currency trading for wholesale customers
•	Provides Money Gram wire transfer services 
•	Assists branch manager with operations, daily reports and employees interview screenings

Senior Teller

•	Ensures Provides high quality service for foreign currency sales
•	Prepares currency trading for wholesale customers
•	Provides Western Union wire transfer services 
•	Assists branch manager with operations, daily reports and employees interview screenings
•	employees’ compliance with Anti Money Laundering laws and company procedures
•	Ensures that till audits checks are done on all personnel
•	Trains new employees and conducts employee evaluations
•	Maintains inventory control of USD and foreign currency
•	Controls employees’ schedules and ensures all branches open on time.
•	Observes and controls staff improvements and ensures the highest level of customer service

Supervisor-stand in

•	Sold currency to both wholesale and retail customers
•	Prepared employees’ schedules and processed payroll time cards 
•	Prepared deposits for collection by courier security services
•	Managed inventory in accordance with company optimum balance
•	Trained new employees and ensured that evaluations are conducted on new staff
•	Reviewed daily reports and documents, revised and corrected errors through interaction with co-workers

Terminal Duty Manager

Ruen Machinery- machine and parts distribution company with well developed national markets.

•	Managed and serviced customers for the sales of textile machinery parts
•	Coordinated deliveries of machines and parts
•	Organized customer training seminars for presentation of new products
•	 Translated manuals /English to Bulgarian/ for different types of machines to be used by customers
•	 General office duties – e-mail, letters, copying, faxing

SALES REPRESENTATIVE/ASSISTANT MANAGER

Ruen Elit OOD- Manufacturer of cotton yarns

•	Developed University Master’s Thesis based on company operations
•	Controlled the production of cotton yarn
•	Conducted laboratory testing of yarn and ensured compliance with standards
•	Monitored the machinery settings for high quality output product

ENGINEER/TECHNOLOGIST COTTON SPINNING

Experienced Service Performance Analyst in Continuous Improvement team with a demonstrated history of working in global and regional service centers. Skilled in Analytics, Data visualization, Robot Process Automatiom,Teamwork, Team Management. Strong analytics professional with a Master's degree in Engineering from Technical University Sofia. 

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