The Social Hub

Responsible for The Social Hub brand's F&B products and experiences across existing and new hotels.

Key responsibilities include:

Strategic Development: Define and develop strategies to enhance overall F&B experiences.

Guest Journeys: Develop guest journeys that align with our various audiences and brand vision.

Standards: Set standards that elevate our brand experience.

Partnerships: Establish collaborations supporting overarching experience strategies.

Concept/Product Development: Drive concept and product development initiatives.

New Hotel Openings and Refurbishments: Support all aspects of F&B development for pipeline projects and refurbishments.

Consultant Engagement: Engage industry-leading consultants for strategic projects.

Functional Design Leadership: Lead the functional design of F&B spaces, influencing interior design direction to create visually appealing and guest-centric environments.

Senior Experience Manager - Food & Beverage

Nike

Hutten Catering @ Nike EMEA headquarters 

General Management of all F&B services for NIKE EMEA HQ, overseeing operations and setting and executing strategic direction

Developed concepts for existing operations and for major refurbishment projects to improve the overall F&B experience for employees and visitors

Presented on F&B topics to a wider EMEA audience, demonstrating thought leadership and subject matter expertise

Communicated with senior stakeholders across a matrix organization to align with business objectives and manage stakeholder expectations

Conducted regular financial reviews and created business plans to ensure the success of F&B services

Focused on customer service improvements and creating a customer-centric culture

Coached and supported a team of 40, ensuring team members were equipped to deliver exceptional experiences for customers

Represented Hutten Business Catering towards Nike, establishing and maintaining a strong working relationship

Worked with facilities management and sports management on joint projects to enhance the overall Nike experience for employees and visitors.

Developed 3rd party relationships to enable improved F&B experiences for Nike employees while working from home

General Manager Food & Beverage @ Nike

Alghanim Industries - Food and Beverage

Responsible for all aspects of Wendy's restaurants and pipeline projects in Kuwait.

Achieved AAA (Dave’s Way) Certification from Wendy’s International for all restaurants in Kuwait.
The first time in the history of Wendy’s that an entire market was AAA certified.

Operated 9 restaurants (2 Slim Chickens & 7 Wendy’s) with 185 employees.

Extensive experience from dealing with 3rd party delivery platforms and operations.

Achieved one of the highest scores out of all Alghanim Industries departments in Gallup colleague engagement survey (4.61) – 86th percentile of Gallup globally.

Head of Operations - Wendy's Kuwait 

Slim Chickens is a fast casual chicken concept from Fayetteville Arkansas, US. Franchise rights for Middle East are under Alghanim Industries. 

Responsible for all elements of Slim Chickens brand and operations in the Middle East market

Opened the first international franchise of Slim Chickens in Kuwait (overseeing: project planning, manning, training, marketing, procurement, supply chain, strategic planning and operational execution)

Planning and monitoring the day-to-day running of the business to ensure smooth operations

Ensure that Slim Chickens brand strategy is well-coordinated and delivered through support functions

Evaluating overall performance by gathering, analyzing and interpreting data and metrics

Ensuring engagement among team members is consistently at a high level

Coaching, developing and ongoing training of all team members working in Slim Chickens

Developing and maintaining key relationships with partners in the market to grow the business

Complete ownership of P&L, reviewing financial information, setting targets and action plans to achieve financial targets

Brand Manager and Head of Operations - Slim Chickens Middle East 

InterContinental Hotels Group (IHG®)

•	Support all properties during the hotel opening (or conversion) process to ensure that the F&B operation opens on time,on brand and on budget
•	Responsible for ensuring that all newly opened/converted hotels open on brand and deliver their F&B budget
•	Supporting the general managers and F&B management in driving performance by realizing the true revenue and profit opportunities
•	Supporting pre-opening properties across all full-service brands with on-site F&B management onboarding and frontline colleague training
•	Develop and implement systems and processes to support all brands during the hotel opening/conversion process
•	Support the improvement of IHG’s owner engagement by ensuring that the F&B operations delivers the expected financial returns and service experience
•	Set up and manage a F&B taskforce network that is engaged with pre-opening properties where required

Food & Beverage Manager - Openings and Training - Asia, Middle East and Africa

•	Actively engaged with F&B leaders and project stakeholders in a global and cross functional operational environment
•	Governed and managed strategic portfolio of priority projects to maximize F&B performance, provided regular updates to the global programme management office for executive committee reporting
•	Supported the VP of F&B, AMEA in the development and delivery of a three year global F&B strategy and a F&B people strategy
•	Attended senior leader meetings to present key updates on the F&B project landscape
•	Developed and delivered a standardized F&B concept in a box framework that was implemented globally. Supported development of several standardized restaurant concepts including service standards, marketing/visual style guidelines, recipes and training
•	Supported development and operations for all types of F&B concepts ranging from coffee shops, delis and casual dining brands to Guide Michelin star and celebrity chef restaurants
•	Participated in the development of the first ever AMEA wide promotion to drive F&B revenue in all bars which resulted in a 8% growth of revenues on last year
•	Part of the core cross-functional project team that developed a 2-day training workshop targeting property level senior management. The workshop trained senior managers on how to manage the F&B business in order to compete with freestanding F&B outlets and drive superior F&B performance. Personally delivered the training to over 200 general managers, sales and marketing directors, revenue directors and F&B directors 
•	Supported F&B directors and executive chefs during pre-opening and opening stage to ensure compliance with brand standards, that brand differentiating service touchpoints are delivered and training plans are in place

Food & Beverage Programme Manager - Global

•	Supported a 1.4 billion dollar F&B business in over 250 hotels with 900 outlets in 39 countries and 29,000 colleagues serving over 40 million customers per year across the different IHG brands
•	Developed extensive brand specific training modules for all meal periods and conference and banqueting on an online training platform with HD video lessons and assessments. Piloted the training tool in 30 properties across AMEA which led to an average improvement of guest satisfaction by 5 points 
•	Developed comprehensive F&B brand standards for all IHG brands in AMEA (Holiday Inn Express to InterContinental Hotels and Resorts) to drive consistency and operational excellence 
•	Supported the development and launch of an F&B community platform on the IHG intranet for AMEA that enabled driving colleague engagement and helped build a culture of F&B. The platform was rolled out as best practice in all other regions and became the top 3 most visited pages in AMEA

Food & Beverage Operations Manager - Asia, Middle East and Africa

Jumeirah Group / Jumeirah Hotels & Resorts

•	Managed multiple projects simultaneously in a cross functional operational environment
•	Assessed standards across multiple restaurants and bars to ensure operational excellence
•	Aligned service standards and beverage menus with restaurant concept and target audience
•	Developed comprehensive concept manuals for multiple speciality restaurants and destination bars for rollout 
•	Analysed and improved service standards to enhance the overall customer experience while maximizing revenue
•	Created training plans for implementation of revised standards 
•	Consulted external suppliers and service providers for training initiatives and menu offering
•	Developed induction plans for new F&B colleagues
•	Audited and coached restaurant and bar management teams in training delivery and ensuring compliance of standards

Food & Beverage Concept Development and Operational Support Manager

•	Part of the preopening team – supported delivery of onboarding training to all colleagues
•	Managed day to day operations and a team of 25 (Chef de Rangs, Commis waiters and Bartenders)
•	Participated in setting, implementing and controlling operational and brand standards
•	Responsible for creating an extensive operational manual for the whole front of house operations including sequence of service, SOP’s, and assessments
•	In charge of developing an induction program and on the job training for new and existing colleagues 
•	Managed contacts with external suppliers for products and services
•	Responsible for monthly inventory control

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