Stephanie Gillette's Linkedin Analytics

A dedicated self-starting professional with 8 years experience in Contact Center Management looking for my next role. Core competencies including but not limited to: • Human Resources Processes- understanding of federal laws and applications including FMLA and LOA • Learning and Development- including creating curriculum for adults in corporate settings based on the needs of the company • Productivity and Process Development- Setting and overseeing the creation of Contact Center Quality Metrics to develop best practices to measure success of the department My transferrable skills will be an asset to your organization because I love to work. I know you may be reading this and thinking “well, you probably love a paycheck”. That’s true, but when I love what I do, I never work a day in my life. I love helping my staff see their potential. My management style is thus: Everyone learns differently. It’s up to the curriculum designer and/or trainer/facilitator/leader to discover those individual learning styles and adapt to those styles. As a Trainer, I’ve had to design curriculum, but included feedback from my direct reports on the phones to practice delivering and tweaking the content. By doing this, I was able to ensure that the curriculum was relevant, accurate, and catered to multiple learning styles. I’ve had 3 significant Contact Center Manager Roles. In these roles, I’ve had anywhere from 5-100 direct reports, including some skip level down reports. According to my DISC Profile, I’m a C with some D tendencies. This makes me great in the Contact Center Manager role because I work best when my work is complete, timely and accurate. I’m not afraid to be the decision maker when I need to, but I prefer, when the situations arise, to include other contributors before making that decision. If you take a chance on me, I promise that I will be the hardest working person in the room, adapt to my surroundings, quickly and efficiently process tasks, and lead with confidence.