Gerent

•	CRM Business Analyst/Solution Consultant on projects, while continuing to acquire Salesforce Consulting expertise & pursue challenging certifications. 
•	Lead client facing requirements gathering sessions to acquire core business process needs.
•	Support Solution Architect is designing and building a comprehensive CRM solution in line with the Statement of Work. 
•	Collaborated with Project Teams to align on cadence of project outcome & delivery.  
•	Managed Jira assignments and allocations, simultaneously ensuring adherence to project timeline and budget. 
•	Own deployment from CRM Sandbox to Production, and associated documentation for client delivery. 
•	Executed transition of live virtual Manufacturing 101 training materials and exams into internal LMS platform.
•	BA Center of Excellence POD leader responsible for managing bi-weekly meetings to foster the Gerent culture of always learning.

Salesforce Associate Business Analyst 

•	Gerent Launchpad: 6 months of intense training to upskill Salesforce & Business Analyst skills.
•	Selected as 1 of 20 participants out of over 300 applicants. The application included a submission of presentation skills answering questions regarding specific business needs.
•	2023 Launchpad Graduate selected to Emcee Business Analyst Center of Excellence training.

Salesforce Business Analyst Consulting Intern

L'Oréal

Global Digital Education function lead for all Matrix categories.
•	Oversight for global curriculum redesign and execution of all written & digital education assets for L'Oréal Access LMS learning platform, global teams, and stores during covid lockdown. 
•	Facilitated training of Country Education Managers and Global Education Teams on launches.
•	Built and maintained strong working relationships with L'Oréal country stake holders, North American Artists, and Global Design Teams through monthly touch points, bi-yearly meeting, and in person events/shoots. 
•	Partnered cross functionally as the voice of the professional hairstylist with digital, marketing, product development, R&I, legal, and claims to execute brand strategy from product ideation to launch, advising on language, content creation & product performance.
•	Planned, executed, and edited photo and video shoots to launch content for education, marketing, e-comm, social media and consumer assets supporting both visual and written content.

Global Digital Color & Retail Education Manager - Matrix

• Facilitated training of Country Education Managers and Global Education Teams on launches.
• Built and maintained strong working relationships with L'Oréal country stake holders, North American Artists, and Global Design Teams through monthly touch points, bi-yearly meeting, and in person events/shoots. 
• Partnered cross functionally as the voice of the professional hairstylist with digital, marketing, product development, R&I, legal, and claims to execute brand strategy from product ideation to launch, advising on language, content creation & product performance.
• Planned, executed, and edited photo and video shoots to launch content for education, marketing, e-comm, social media and consumer assets supporting both visual and written content
•	Redesigned, cleaned, and transitioned all global digital education content from the L’Oréal internal server and BOX to OneDrive Cloud focusing on ensuring this resource system improved ease and speed of navigation, as well as archival of expired content.

Global Digital Retail Education Manager - Matrix

Coty

Wella ~ Sebastian ~ Nioxin ~ GHD ~ OPI ~ System Professional 
* 2016 Recipient of the Global Education Creative Business Builder 
   The Gift.Ed  Award in Barcelona, Spain
As part of the Gift.ED Global community I have been awarded a special assignment to develop a solutions oriented program, and then travel to Columbia, South America and work with the team on Creative Business Building to grow sales.

Manager, Field Education Business  - WELLA

Procter & Gamble

Wella ~ Sebastian ~ Nioxin ~ GHD ~ OPI ~ System Professional
 * 2015-16 Recipient of North East Division Education MVP 
    awarded from Director & VP of Sales

Education Lead for multiple territories/channels totaling $20M+.

•	Directed strategic prospecting, education planning and execution of in BIC Salon, Studio and Events to increase sales.
•	Managed, trained, and hired the Omnichannel Independent Artist Teams.
•	Owner of territory budget management and account allocations.
•	Owner Joint Business Planning for Key Accounts and prospects.

Field Education Business Manager - WELLA

Wella ~ Sebastian ~ Nioxin ~ GHD ~ OPI
• Led all Joint Business planning in Key Accounts and Prospects. 
• Partnered with Regional Sales Managers to develop territories.
• Managed the continued growth of branded Independent Artists Teams.
• Owned education planning and execution in all Frederic Fekkai Salons in NA.

Field Education Trainer - WELLA

Wella ~ Sebastian ~ Nioxin
Executed technical product knowledge, business, cutting, color, and styling education in person and virtually.

•	Led all Joint Business planning in Key Accounts and Prospects. 
•	Partnered with Regional Sales Managers to develop territories.
•	Managed the continued growth of branded Independent Artists Teams.
•	Owned education planning and execution in all Frederic Fekkai Salons in NA.
•	Selected to digital development team for four special projects:
       •	3 Brand APPS for Wella, Sebastian, and Nioxin. 
       •	Wella Style Vision Consultation App.

Key Account Technical Trainer - WELLA

The Estée Lauder Companies Inc.

Sponsored (green card) to relocate to NYC for role of Senior Educator at Bb. University.

•	Senior Stylist & Apprentice Trainer at both NYC Bb. Salons
•	Lead all Bb. University Business, Backstage Training, and Styling 1 + 2 programs. 
•	Elite “A Team” for Fashion Week in Paris & New York.
•	Written curriculum for B.b. apprenticeship, university, and cosmetology programs.
•	Partnered with development on product reformulations and launches.
•	Managed and executed onboarding trainings for NA Sales teams.

Bumble and bumble - Stylist/Educator/Editorial/Product Development

Jason Kearns Davidson Salon

•	Freelancer for Graham Webb, Alliance Atlantis, Clairol, Images Magazine
•	In salon cutter & stylist
•	Toronto International Film Festival lead stylist

Senior Stylist

Terry Ritcey Salon - Aveda Salon 

•	Stylist and in-house educator for Collega for Aveda ACE program
* the owner closed the salon to become a full time educator

Stylist and Educator

Essentique Aveda Spa Salon

•	In salon Aveda ACE Educator through distributor Collega for Aveda
•	Managed front desk, client scheduling, assistants & banking	                                                                                            
•	Stylist - cut, color, perms, styling

Stylist & Salon Manager

AREAS OF EXPERTISE:
Salesforce BA Consulting | Curriculum Development & Training | Cross Functional Partnerships | LMS System Development | Salesforce Administrato

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