zcaler.io (formerly Scalefront)

Talent Acquisition Management

Process Optimization

Employee Experience Enhancement

Employer Branding and Marketing

Stakeholder Communication

Documentation and Procurement

Adaptability

Business Consultant

Ergeon

*Created 3 sub-functions: Training research and execution, staff creative studio, and travel management, with soft management in compensation research and onboarding experience.
*Led a team of HR professionals to successfully implement a company-wide recurring training named Management Core Skills. This is repeated every quarter for future employees with people responsibilities and has an impact on 27% of our company with a 4.7 satisfaction rate.
*Led a team of HR professionals to successfully roll out our security training to our 402+ members
*Led our creative team to take over company communications graphics, such as the company's LinkedIn, internal newsletter, all-hands meetings managers training, and company-wide pieces of training.
*Quarterly Planning OKR's and sub-function metrics
*Creation of Quarterly Reports and budget to Director of HR per project on attendance, satisfaction rate, and impact on staff.

Head of Learning and Development, Creative Staff Studio, Travel Admin & Internal Communications

*Strategically managed event staff such as in-person management meetups coordinating 1 major event with 20 different subprojects such as flight, hotel, transportation, logistics, and more.
*Created Travel Admin partnerships with different stakeholders such as Enterprise Holdings (Fleet management & and rentals) Uber for Business and WEX cards for gas management.
*Investigated Compensation for 4 different departments such as Customer Service, Construction Ops, Sales, and Marketing.
*Led and executed creation for stock options benefit to the team, creating audiovisual content and 1-1 meetings with our team members that have 2+ years of seniority.
*Co-assisted and led the Onboarding of new employees, holding welcome meetings, also handled difficult off-boarding meetings, and assisted in employee escalations.
*Conducted initial video and phone screening interviews to assess candidates’ skills and qualifications for 4 business roles and 1 tech role

Human Resources Specialist

- Recruiting and Onboarding
- Research and Investigation
- Travel Management
- Learning and Development

Junior HR Specialist

- Learning & Development Projects Company Wide
- Recruiting end to end process

HR Operations Associate

-Customer Service Support
- Soft Social Media Engagement
-Soft Sales 
-Product Expert

International Customer Service Representative

Volcano Summit

*Assisted with speakers onboarding, communicating the vision, benefits of collaboration, and long-term impact on the entrepreneurial Guatemalan society
*Managed a list of 120 speakers of different industries in the Tech sector (Ag-tech, Prop-tech, Fin-tech) of 35 countries on an event of more than 1500 attendees.
*Coordinated Travel Logistics for 45% of our international speakers
*Assisted in Coordinating the main event agenda
*Revised and checked each speaker conference, fireside chat, and panel to send to the production team
*Assisted with minor travel partnerships with hotels in Antigua Guatemala

Head of Speakers

Dumpsters.pro

*Conducted a thorough analysis of salary trends and developed a compensation plan that aligned with current market rates in different States of Mexico.
*Developed and implemented an employee engagement survey that provided valuable insights into employee satisfaction
*Conducted initial phone screenings and in-person interviews to assess candidates’ skills and qualifications
*Conducted off-boarding and company transfer among the different projects from the founders
*Established company-wide communications such as all-hand results meetings between projects
*Led Coaching and Feedback Sessions with the founders & and management team

Human Resources Consultant

English for Call Centers (E4CC)

-Adult Learning
-English as a Second Language
- L&D Initiatives
-Main Objective: After 8-10 months of intensive English Training get the person hired in a Local Call Center.

L&D English Coach

Conduent

-Reservations
-Claims
- Investigation
- Tech Support

Customer Service Representative

TELUS International

-Bank and Finance Industry  Support
- General Tech Support

Experienced HR Specialist and consultant with customer service and travel management background working in the banking, car rental, tech, and construction industry. Developing a career in Human Resources focusing on all remote and global teams in areas of L&D, people career development and compensation.

Taplio

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