Ardent

Implement Nissan Service Training for 36 Dealers in the D.C. / Baltimore / Delaware / Pennsylvania and Virginia markets. Implement service training for up to 160 stores virtually for 6 months during peak pandemic. Highly skilled trainer, coach, facilitator and presenter.

Facilitator - Nissan Service Training

Peak Performance

Account Executive

Volkswagen of America, Inc

•	Manage, control and implement service, parts and customer satisfaction targets for twelve dealers in the DC / Maryland Metro market
•	Integrate operational best practices to ensure maximum key performance metrics for service and after sales are met and exceeded at the dealership level; significantly increased service and after sales parts profits in relation to corporate and dealer identified targets
•	Engage dealers to increase customer loyalty and retention, and implement corporate and dealer initiatives to drive traffic and throughput in area that was ranked number one in tires and oil/commodities for the past eight years
•	Work closely with customer care advocates, corporate officers and legal department to resolve customer concerns, meet with customers, manage goodwill, and work with corporate Mediation and Arbitration department in the case of buyback
•	Effectively work with service managers to develop consultants and technicians to review multipoint inspections, Service Smart Data, and manage co-op budgets and advertising to ensure websites are competitive with compelling offers to drive traffic
•	Support dealer parts department wholesale growth, fill rate, lost sale tracking and dealer installed accessories in area identified as number one parts volume area in the country
•	Frequently work with corporate visitors and vendors to pilot new programs for other markets
•	Promote engagement of corporate, region and dealer staff in all brand activities

Fixed Operations Manager

The Warranty Group

•	Implemented the American Honda process improvement initiative for the Baltimore and Washington DC metropolitan area Honda and Acura dealers 
•	Worked with the dealer management team and Honda executives to improve customer satisfaction, loyalty, and retention by creating processes that enhanced the overall customer experience for sales, parts and service while generating a stronger ROI
•	Nominated for developer of the year 2003

Regional Developer

Harmon Autos

A United Advertising Publication specializing in automotive advertising for both the DC and Baltimore Metro markets.
•	Increased revenue and reduced overhead by reconfiguring the sales department and implementing training programs to turnaround this struggling magazine
•	Started as an account executive during the initial product launch, then promoted to Sales Manager for the Baltimore publication
•	Increased revenue from $8,900 per week to over $25,000 in less than eight months
•	Identified to manage the DC book that had dropped to $19,000 per week, and increased it to over $30,000 per week in less than six months.
•	Highest profit percentage among 29 magazines under parent company
•	Increased revenue 368% and ranked 5th in revenues out of 26 sales offices
•	Implemented and administered training programs, and mentored and trained newly hired sales managers in four regional offices

Sales Manager

Nissan Motor Corporation

•	Responsible for service, parts and accessories, warranty, CSI, and training for thirteen dealers in the Baltimore metro district
•	Implemented programs to obtain parts and accessory objectives of over $9,000,000
•	Administered warranty, goodwill, met with customers, set dealer objectives, and monitored (acpvs) actual cost per vehicle serviced
•	Worked with Dealer Operation Managers to increase dealer profitability and market share
•	Managed the marketing budgets for six Dealer Operation Managers in the region, which included Baltimore, Richmond /Tidewater, West Virginia, Knoxville and Lexington
•	Developed and assisted each Dealer Operation Manager with implementing programs to penetrate their individual markets in sales, parts and service

Fixed Operations Manager / Marketing Planner

Audi of America

Sales and Service Coordinator

District Sales Manager

Highly effective Sales and Service Manager with a proven track record in maximizing wholesale and retail sales in competitive markets. Responsible for managing district sales in excess of $50M per annum. Sales, Service & Process Improvement Consulting Skills in both Wholesale and Retail environments. Responsible for implementing Nissan NSERV Program for Mid-Atlantic area in store and up to 160 dealers virtually during peak pandemic. Currently Maryland, Pennsylvania, Delaware, Virginia and West Virginia In store facilitation.

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