Soundwave Music Therapy

Director of Operations

musicMED

Principal

Community Hospice & Palliative Care

Supervised four departments, comprised of over 100 employees of various disciplines serving 16 counties.
Designed and built tools for trending quality data and built strategies for improved performance.
Established new Continuous Home Care (CHC) model and oversaw its implementation and operations.
Investigated patient complaints and led service recovery with patients, families, and referral sources.
Facilitated admissions after hours and managed partner relationships for continuous growth.
Led COVID-19 response initiatives (PPE management, staff testing and tracking, and patient tracking).

Director of CIC, Triage, Baylor & Nursing Support Services

HCR ManorCare

Oversaw day-to-day operations of entire hospice agency serving 14 counties.
Led two interdisciplinary hospice care teams, comprising two offices and over 50 employees.
Managed program budget, monitoring expenses and revenues per corporate and agency benchmarks.
Directed Business Development team in generating referrals and facilitating ethical, compliant admissions. 
Served as ambassador for corporate processes to ensure quality patient care and regulatory compliance.
Established and renewed contracts with community providers and vendors for agency growth.
Achieved highest possible quality scores (Hospice Rating, Would Recommend – 100%) in Q3 and Q4 2019.

Hospice Administrator

Seasons Hospice & Palliative Care

Directed two interdisciplinary teams serving Orange and Los Angeles County with sustained growth.
Fostered relationships with community healthcare providers through field visits and local in-services.
Liaised between local and corporate teams to ensure organizational compliance and excellence.
Completed performance analyses (SWOT and quality assessments) and presented to corporate leadership.
Designed and implemented tools to track and improve employee engagement and quality of care.
Conducted educational visits with prospective patients and families to facilitate EOBs and admissions.
Led weekly IDT meetings in compliance with CMS Conditions of Participation.

Associate Team Director

Emory Healthcare

Postgraduate fellowship under the direction of the community hospital CEO within the Emory Healthcare academic medical system. 

Collaborated with hospital executive team in strategic planning and budgeting processes.
Designed and produced tools and content for hospital- and system-wide education.
Led projects to produce higher quality outcomes and improve patient experience of care.
Analyzed financial and volume data to support hospital administrators in decision-making.
Liaised with administration, hospital staff, and patients for increased employee engagement. 
System lead for 2016 American Heart Walk Campaign, raising over $300k on behalf of Emory Healthcare.

Administrative Fellow

Community Hospice of Northeast Florida

Founded and developed city’s first hospice music therapy program.
Created program proposal, design, and referral and documentation systems.
Marketed organization to community and educated staff about music therapy.
Presented to board of directors, philanthropists, executives, and hospice leaders.
Expanded scope of service to pediatric palliative setting within first program's year.
Implemented and directed Music Therapy Internship Program.
Integrated program as feature in company’s nationally-recognized marketing campaign.
Delivered over 1,100 patient visits from more than 700 referrals in two years.
Recruited, trained, and hired program interns and successor.

Music Therapist & Internship Director

St. Vincent's HealthCare

Conducted study and presented results and recommendations to hospital executive team.
Reduced OR spending by over $10k in procurement of surgery packs.
Increased hospital efficiency by over $40k in projected annual waste reduction.

Analyst Intern

Music Therapy of Jacksonville, LLC

Marketed services to target segment through social media, website, and printed content.
Developed proposals and presented to prospective clients and program administrators.
Installed music therapy into multidisciplinary treatment program for veterans with PTSD.
Consulted locally in music therapy program implementation and development.

Program Development Consultant

Memorial Hospital Jacksonville

Managed patient complaints and grievances.
Assessed adherence to hospital protocols in OR.
Designed improved patient complaint and grievance form and workflow.

Risk Management Intern

As Director of Operations at Soundwave Music Therapy, I am pioneering the practice of music therapy, developing clinicians, and delivering innovative programs that facilitate growth in people and organizations. Through music, I create a therapeutic space for my clients to learn about themselves and empower them with strategies for better living. After they discover how to align their actions with their values, my clients move forward with resilience and purpose.

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