💬  Stephen Jones

DigitalGenius

DigitalGenius is the AI concierge for ecommerce that puts 40-80% of your customer support on autopilot. The software does this by understanding conversations, automating repetitive processes and delighting your customers.

The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems.

Our customers include retailers such as AllSaints, Reebok, Waterdrop, Rapha, AirUp, G Star, ON, Tropicfeel and many more

FY 2023 - 95% Revenue Target

Head of Partnerships

Oatsu

Strategic Advisor

Gorgias

Gorgias provides an integrated helpdesk for e-commerce brands, making it easy to deliver personalized support and automation across multiple channels. Connect all your business and social apps, and turn customer support into a revenue generating activity!

We currently serve over 8,000 businesses including Timbuk2, Steve Madden and MVMT.

Want to see for yourself? Head to https://www.gorgias.com/demo

Enterprise Partner Manager

Veeqo

Working with Veeqo's partners to help brands and retailers deliver a world-class customer experience. 

By partnering with agencies, developers and accountants, we simplify the process of ecommerce merchants choosing their inventory and warehouse management system.

Partnership Manager

Full-cycle sales rep from prospecting through to closing - focused primarily on working with the outbound team, having 50% of my quota being for self-prospected deals.

Additionally, I provided product training to new sales starters, aided the US sales team by closing inbound US deals, opened new relationships with several partners and provided cover for the UK Inbound team on a daily basis.

Outbound Account Executive

Outbound Lead Gen. Key achievements in the role include:

- A further £5k MRR from 'Closed Won' generated leads
- Closing another of my own leads (on Veeqo's "Enterprise" package)
- Mentoring several other BDEs

Senior Business Development Executive

Hired following Series A funding to an outbound lead generation role in a high growth B2B SaaS company. Key achievements in the role include:

- £5k+ MRR from 'Closed Won' generated leads (adjusted to account for pre-churn)
- One of the first three employees in our Austin, Texas office - chosen to drive US growth
- Closing a deal myself, after one month in a lead generation role

Business Development Executive

Natural Cosmetics

I've combined my experience and passion for 1.) developing natural, organic cosmetic products and 2.) efficient multichannel ecommerce operations to create Natural Cosmetics - a company dedicated to providing an alternative option to synthetic, artificial cosmetics ingredients; without breaking the bank or the planet!

After the launch of our flagship product in 2020 - Lush Locks Organic Hair Oil - we're targeting another 6 product launches in 2021.

Founder

Naissance Trading

Co-ordinating the integration of Naissance 'Product' and 'Price' with the marketplace and e-commerce teams. Managing the Naissance brand implementation across all sales channels and co-ordinate the communication and content for the brand.

Brand & Commercial Co-ordinator

Supporting the management of a brand (encompassing 750+ SKUs) through competitor analysis, managing new product development, managing label and image requests and performing marketing research for the company.

Brand Marketing Assistant

Bonsai Dog Training

Self employed as a dog training instructor; launched with the help of the Prince's Trust.

Sole Trader

Ecom Tech Geek - Partnerships @ DigitalGenius

Ecommerce is my primary area of expertise, specifically:

Highly Proficient in: 
- Operations (Managing omnichannel orders, inventory, warehousing, shipping) 
- D2C Customer Experience Optimisation
- Commercial Analysis 
- Tech Stack Audit
- NPD/Innovation Management 

Competent: Marketplace Management, Brand Management/Design Process, Email Marketing, CRO, STP Marketing, Copywriting

Basic Understanding: Paid Search, Paid/Organic Social, Organic Search, UI/Web Design, Photography/Graphic Design, Accounting

General Skills: 
- B2B Business Development, particularly Partnerships & Outbound
- All elements of B2B sales in SMB & Mid Market (Prospecting through to Account Management)
- Process Management
- Project Management
- Critical Thinking & Data-driven Decision Making
- Strategic Planning

DigitalGenius is the AI platform for ecommerce that puts 40-70% of your customer support on autopilot. The software does this by understanding conversations, automating repetitive processes and delighting your customers.

The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems.

Our customers include retailers such as Selfridges, Holland & Barrett, Deichmann, Brooks Brothers, G Star, ON and many more

Q1 2023 - 186% of revenue target

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