Tempus Labs, Inc.

Division: Oncology

Served as the primary point of contact for clientele, effectively managing communication between clients and internal team. Oversaw and managed all clinical orders for accounts within the territory. Cultivated and nurtured relationships with pathology departments across the entire East Coast. Generated comprehensive account reviews for the entire territory, providing valuable insights on growth and potential opportunities. Collaborated closely with both external and internal technical staff, demonstrating a strong understanding of clinical ordering and laboratory workflows.

Clinical Account Associate

GoMo Health

Assisted with detailed and actionable recommendations for structural improvements to content. Collaborated closely and effectively with internal project team to finalize index structure content . Conducted research and analysis to identify gaps in content and proposed solutions to address them. Assisted in the development of a content strategy to improve user experience and engagement. Provided training and support to content creators and contributors to ensure adherence to content guidelines and best practices. Worked directly with the Program Manager, providing support on assigned projects, ensuring smooth project execution and timely completion. Supported with the creation of integrated behavioral and physical health care plans and care coordination methods backed by patient-centric population health using value, risk, and bundled payment models. Evaluated existing material and content to inform content development and design, ensuring high-quality and accurate digital content. Designed and created basic interactive training techniques and activities that enhanced the advocates' experience

Operations Specialist Intern

Ansell Grimm & Aaron, P.C.

Acted as a reliable liaison, facilitating communication and coordination between attorneys, court staff, and clients. Drafted a variety of legal documents, including affidavits, motions, pleadings, and other instruments, both in paper and electronic formats. Offered comprehensive administrative support, efficiently managing the attorney's busy calendar and ensuring smooth operations. Managed client billing by preparing, finalizing, and resolving billing issues to maintain accurate financial records. Conducted legal research, Filed legal documents with the court and prepared summaries for attorneys.

Executive Legal Assistant

Supported with customer service duties including screening and rerouting telephone calls to the appropriate personnel. Assisted office administration with a wide range of duties, including telephone screening, filing, copying, scheduling, and faxing important documents. Provided support to other departments as needed and handled confidential and sensitive information with discretion and professionalism

Office Assistant

Developed an efficient and well-structured filing system and maintained detailed logs to easily track the location of files using Excel. Assisted in managing and organizing clientele files in the company's computer system to ensure a balanced accounts receivable of $0. Collaborated with team members to update and maintain client contact information in the company database. Assisted in the creation and implementation of standardized file naming conventions to improve organization and ease of retrieval

File Clerk

Monmouth Medical Center

Collected and recorded patients' demographics, insurance information, and other necessary details for hospital registration. Promoted a safe and secure environment for the patient during the registration process, ensuring thoroughness in collecting and documentation of the patient's demographic and insurance information. Verified patients' insurance coverage, benefits, coverage limits, and deductibles to ensure accurate billing and reimbursement. Played an active role in the onboarding and training process for new employees, providing guidance and support to facilitate their successful integration into the team. Maintained strict adherence to state and federal guidelines related to HIPAA, ensuring the confidentiality and security of patients' protected health information

Patient Access Representative

Customer Oriented Professional with over 12 years of experience owning and enhancing client relations, operations, and account management across organizations, including healthcare and law. Skilled in using research, data, and clear communication to resolve customer issues, providing recommendations, and serving as a point of contact, liaising across different communication channels. Highly motivated and results-oriented, committed to delivering high-quality service and exceeding customer expectations.

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Kendra Stephenson, MHA

Want to drive more opportunities from LinkedIn?

Kendra Stephenson, MHA's Linkedin Analytics