Steve Sellin's Linkedin Analytics

I help organizations unlock hidden revenue by transforming customer experience into a growth engine. With 19 years of frontline retail leadership, I mastered sales, business development, and customer success from the ground up. That journey taught me what every successful enterprise learns: sustainable growth comes from loyalty, trust, and proactive retention—not just transactions. The data is clear: Companies that lead in CX grow revenue 80% faster than competitors (SuperOffice, 2025). 57% of consumers won’t recommend a business after one poor experience (Desk365, 2025). U.S. companies lose $1.6T annually to poor service (Invesp, 2025). A 5% boost in retention can raise profits by 25–95% (Project Aeon, 2025). I deliver results by integrating service + sales into a single revenue engine: Drove 25% YoY revenue growth with relationship-led strategies. Achieved double-digit retention gains through proactive service-first systems. Streamlined B2B sales cycles, improving win rates and closing velocity. Today, as a Customer Experience Strategist & Solutions Advisor, I work with leaders to solve today’s toughest challenges—rising acquisition costs, stagnant pipelines, and customer churn—by aligning CX, sales, and growth strategy into measurable ROI. Core strengths: Revenue Growth • Customer Experience • Business Development • Retention Strategy • Consultative Selling • Pipeline Optimization • Account Management Outside of business, I draw on my experience as a traveler and student of global cultures—skills that strengthen my ability to connect with diverse customers, teams, and stakeholders. 👉 If you’re ready to reframe CX as your strongest revenue lever, let’s connect.