Steve Barry, CCSM's Linkedin Analytics

Accomplished leader with over 8 years of revenue retention and SaaS subscription sales expansion as an ally to my counterparts in Sales and Product Management teams serving predominantly Enterprise & some Mid-Market customer segments. Expertise overseeing complete customer lifecycles, from initial onboarding and enablement to expanding licenses. I specialize in developing go-to-market strategies, solving business problems with technology, and architecting customer success programs to drive adoption, retention, and expansion, extending from lead generation to cross-selling and upselling. Earlier experience gained from software technology consulting at Deloitte Consulting, SAP, IBM, and Salesforce. This consulting focused on integration/implementation, solution definition, and deployment across ERP, CRM, Customer Experience (CX), and business workflow domains. Core Competencies: Consultative Sales and Revenue Growth, Sales Methodology, i.e. MEDDIC, Building Pipeline + Qualifying, Customer Advocacy, Product Adoption & Expansion, Subscription Renewal Management, Customer Retention/Churn Reduction, Customer Engagement, Client Relationships, Digital Transformation, Customer Journey Mapping, Success Planning, Product Training, Professional Services Sales, Innovation, Business Optimization, P&L, Continuous Improvement, Operations Management, Staffing & Forecasting, CRM, Cloud/SaaS Computing, Contract Negotiation Business Application Knowlege/Experience: SAP ERP (Materials Management (MM), CRM, Business Intelligence (BI) & Analytics, Business Process Management (BPM), Gainsight (Customer Success platform), Intercom, Zendesk, DocuSign, Zendesk, Atlassian Confluence, Jira, PowerBI, Datadog, Slack, Salesforce Customer Relationship Management (Sales Cloud, Service Cloud, Einstein Analytics, Customer Engagement Center, Community Cloud, Social Studio, CPQ), Marketo, Hubspot, FinancialForce Professional Services Automation (PSA), Google Suite, Microsoft Suite, Apttus (Contract Management), Aviso Revenue Intelligence (Artificial Intelligence - AI), Business Process Automation (BPA), Case Management, Concur, Enterprise Content Management (ECM) - OpenText, Automated Processes/Business Workflow), ServiceNow, TripActions, Expensify, Kryon Robotic Process Automation (RPA), Genesys omnichannel customer experience, contact center, self-service & IVR solutions