Steve Dam's Linkedin Analytics

Experienced System Administrator/eDiscovery Team member, with the understanding of various collection tools and Lotus Notes server database repositories. Interface with various IT Enterprise organizations in the collection and processing of a multitude of electronic database types. Strengths include an ability to assist clients including Executive Level personnel in resolving a complex IT related issues, make time-sensitive decisions and working with Legal staff and extremely sensitive information, and resolving complex hardware/software technical issues while providing outstanding customer service. IT SKILLS • WinXP, Vista, Win 7, Win 8, Office 2013, Single Sign-on, Win Registry, Active Directory, IE, Lync, Skype, WebEx, Lotus Notes, Domino Admin Server • Data mining via remote access of multiple PC/server platforms via various network domains worldwide • Remote desktop support of client computers using phone, email, Lync, Skype, WebEx, desktop virtualization tools • Hardware/Operating System (OS) troubleshooting experience • Active Directory experience creating/modifying/deleting user accounts across multiple forests & domains • Experience with GPO management • Software patching of servers across global domains • Training in multiple program languages (Assembly, C+, SQL, Java, JavaScript, VB, Adobe Flash, Web-based apps, HTML, Windows programming, Data Structures, MS Access, Visual Studio • Training in all facets of A+ cert hardware/software troubleshooting • Back up of data storage to both local and shared drives • Troubleshooting experience with various government and private industry vendors, along with many different Help Desks covering various IT systems (Level 1/2/3)