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Like you, Steve DiGioia, customer service crusader, author, and certified trainer, does all he can to improve service and the customer experience. But unlike others, Steveโs unique storytelling style creates an entertaining atmosphere while he shares ๐ฟ๐ฒ๐ฎ๐น-๐๐ผ๐ฟ๐น๐ฑ ๐๐ถ๐ฝ๐ ๐ฎ๐ป๐ฑ ๐ฎ๐ฐ๐๐ถ๐ผ๐ป๐ฎ๐ฏ๐น๐ฒ ๐๐ฎ๐ฐ๐๐ถ๐ฐ๐ based on his 20+ years in the hospitality industry and a lifetime of customer service experience. Known as a change agent with a hands-on approach, he lives by this mantra; ๐ข๐ป๐น๐ ๐ฏ๐ ๐บ๐ฎ๐ธ๐ถ๐ป๐ด ๐๐ผ๐๐ฟ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐ณ๐ฒ๐ฒ๐น ๐๐ฝ๐ฒ๐ฐ๐ถ๐ฎ๐น ๐ฎ๐ป๐ฑ ๐๐ต๐ฎ๐ ๐ง๐๐๐๐ฅ ๐ฒ๐ป๐ท๐ผ๐๐บ๐ฒ๐ป๐ ๐ถ๐ ๐ฌ๐ข๐จ๐ฅ ๐ฝ๐ฟ๐ถ๐บ๐ฎ๐ฟ๐ ๐ฐ๐ผ๐ป๐ฐ๐ฒ๐ฟ๐ป, ๐๐ถ๐น๐น ๐๐ผ๐ ๐ฐ๐ฟ๐ฒ๐ฎ๐๐ฒ ๐๐ต๐ฒ "๐ช๐ข๐ช" ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐๐ต๐ฒ๐ ๐น๐ผ๐ป๐ด ๐ณ๐ผ๐ฟ. ๐๐๐ An award-winning hospitality leader, developing customer service pros and creating training curricula with a proven record of success. I help companies improve service, increase morale and provide the experience their customers desire while promoting a positive team culture. The best part of my job is helping to change the mindset of employees to become customer-first focused and develop their skills to make them the best they can be. I have had the pleasure of working for many fine organizations - receiving numerous promotions - launched new hotels and departments, been instrumental in creating or redefining service standards and developing leaders - while consistently being able to assess and identify areas for improvement, and direct the development of staff training. As a self-starter, decisive, and able to motivate, inspire and develop future leaders, I am very proud of creating and working with exceptional award-winning teams implementing and overseeing complex projects. ๐ ๐ง๐ต๐ฒ ๐ผ๐ฝ๐ฝ๐ผ๐ฟ๐๐๐ป๐ถ๐๐ ๐๐ผ โ๐ด๐ถ๐๐ฒ ๐ฏ๐ฎ๐ฐ๐ธโ ๐๐ผ ๐ผ๐๐ต๐ฒ๐ฟ๐, ๐ฝ๐ฎ๐๐ ๐ฎ๐น๐ผ๐ป๐ด ๐ธ๐ป๐ผ๐๐น๐ฒ๐ฑ๐ด๐ฒ, ๐ฎ๐ป๐ฑ ๐๐ฟ๐ฎ๐ถ๐ป ๐๐ต๐ฒ ๐ป๐ฒ๐ ๐ ๐ด๐ฒ๐ป๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป ๐ผ๐ณ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐ฝ๐ฟ๐ผ๐ณ๐ฒ๐๐๐ถ๐ผ๐ป๐ฎ๐น๐, ๐ถ๐ ๐บ๐ ๐ฐ๐ผ๐ป๐๐ถ๐ป๐๐ฎ๐น ๐ณ๐ผ๐ฐ๐๐.
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