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Steve DiGioia's Linkedin Analytics

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Steve DiGioia

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Like you, Steve DiGioia, customer service crusader, author, and certified trainer, does all he can to improve service and the customer experience. But unlike others, Steveโ€™s unique storytelling style creates an entertaining atmosphere while he shares ๐—ฟ๐—ฒ๐—ฎ๐—น-๐˜„๐—ผ๐—ฟ๐—น๐—ฑ ๐˜๐—ถ๐—ฝ๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—ฏ๐—น๐—ฒ ๐˜๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐˜€ based on his 20+ years in the hospitality industry and a lifetime of customer service experience. Known as a change agent with a hands-on approach, he lives by this mantra; ๐—ข๐—ป๐—น๐˜† ๐—ฏ๐˜† ๐—บ๐—ฎ๐—ธ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐—ณ๐—ฒ๐—ฒ๐—น ๐˜€๐—ฝ๐—ฒ๐—ฐ๐—ถ๐—ฎ๐—น ๐—ฎ๐—ป๐—ฑ ๐˜๐—ต๐—ฎ๐˜ ๐—ง๐—›๐—˜๐—œ๐—ฅ ๐—ฒ๐—ป๐—ท๐—ผ๐˜†๐—บ๐—ฒ๐—ป๐˜ ๐—ถ๐˜€ ๐—ฌ๐—ข๐—จ๐—ฅ ๐—ฝ๐—ฟ๐—ถ๐—บ๐—ฎ๐—ฟ๐˜† ๐—ฐ๐—ผ๐—ป๐—ฐ๐—ฒ๐—ฟ๐—ป, ๐˜„๐—ถ๐—น๐—น ๐˜†๐—ผ๐˜‚ ๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜๐—ฒ ๐˜๐—ต๐—ฒ "๐—ช๐—ข๐—ช" ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜๐—ต๐—ฒ๐˜† ๐—น๐—ผ๐—ป๐—ด ๐—ณ๐—ผ๐—ฟ. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ An award-winning hospitality leader, developing customer service pros and creating training curricula with a proven record of success. I help companies improve service, increase morale and provide the experience their customers desire while promoting a positive team culture. The best part of my job is helping to change the mindset of employees to become customer-first focused and develop their skills to make them the best they can be. I have had the pleasure of working for many fine organizations - receiving numerous promotions - launched new hotels and departments, been instrumental in creating or redefining service standards and developing leaders - while consistently being able to assess and identify areas for improvement, and direct the development of staff training. As a self-starter, decisive, and able to motivate, inspire and develop future leaders, I am very proud of creating and working with exceptional award-winning teams implementing and overseeing complex projects. ๐Ÿ“Œ ๐—ง๐—ต๐—ฒ ๐—ผ๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜๐˜‚๐—ป๐—ถ๐˜๐˜† ๐˜๐—ผ โ€œ๐—ด๐—ถ๐˜ƒ๐—ฒ ๐—ฏ๐—ฎ๐—ฐ๐—ธโ€ ๐˜๐—ผ ๐—ผ๐˜๐—ต๐—ฒ๐—ฟ๐˜€, ๐—ฝ๐—ฎ๐˜€๐˜€ ๐—ฎ๐—น๐—ผ๐—ป๐—ด ๐—ธ๐—ป๐—ผ๐˜„๐—น๐—ฒ๐—ฑ๐—ด๐—ฒ, ๐—ฎ๐—ป๐—ฑ ๐˜๐—ฟ๐—ฎ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—ป๐—ฒ๐˜…๐˜ ๐—ด๐—ฒ๐—ป๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ผ๐—ณ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฝ๐—ฟ๐—ผ๐—ณ๐—ฒ๐˜€๐˜€๐—ถ๐—ผ๐—ป๐—ฎ๐—น๐˜€, ๐—ถ๐˜€ ๐—บ๐˜† ๐—ฐ๐—ผ๐—ป๐˜๐—ถ๐—ป๐˜‚๐—ฎ๐—น ๐—ณ๐—ผ๐—ฐ๐˜‚๐˜€.

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