TekFive

NASA Cyber Security Specialist II

Animal Rescue Assistance Team Tennessee

Fostering cats and kittens that came from horrible living conditions. giving IVs and providing medical treatment along with care and housing. Socializing cats with other animals and people. Helping deliver donations and cleaning housing when available.

Foster/ volunteer 

Talos Engineered Products LLC

Demonstrated excellent time management skills and ability to adapt to new situations and technologies, managed various IT-related tasks such as credit card management, license and subscription maintenance, and inventory management Implemented phishing software security services to enhance cyber security measures, successfully adapted to new ticketing systems and learned new protocols quickly.

IT Support Technician

MEDHOST

Develop and hone skills involved supporting and maintaining user accounts and computer systems. 
User Account and Computer System Security: Develop and refine skills in supporting and maintaining secure user accounts and computer systems.Ensure adherence to security protocols, access controls, and authentication mechanisms to protect against unauthorized access and data breaches.
Incident Response and Technical Support: Respond to support requests from end-users via phone, email, or chat, providing prompt and efficient troubleshooting and technical support. Address security-related incidents, such as malware infections or unauthorized access attempts, and mitigate their impact through timely and effective incident response measures.
Escalation of Complex Security Issues: Identify and escalate complex security incidents, breaches, or vulnerabilities to higher-level support teams or incident response specialists. Collaborate with these teams to analyze and resolve advanced security threats and implement appropriate countermeasures.

Customer Support Analyst Tier 1

Tennessee Department of Transportation

•	Maintained detailed records of all services to assigned vehicle and tools.
•	Communicated swiftly and effectively with coworkers in emergency situations under high stress.
•	Instructed new employees on advanced safety technologies and procedures.
•	Provided excellent customer service assisting clients in troubleshooting vehicle issues.

Dispatcher

Emergency Highway Response Operator

justice integrated systems

Resolves technical problems and answers queries by telephone or self-service ticket, by utilizing expert knowledge, in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. Routes specialized issues to proper teams, applications, or system support specialists. Maintains and updates records and tracking databases. Supports management in identifying recurring and patterns of problems and assists in development of solutions.

Information Technology Support Specialist

Vulcan Fire Systems, Inc.

•	Saved company 30% of one staff position by volunteering to get OSHA 30 card myself in order to do management level work on restricted sites.
•	Promoted to the team lead in less than 2 months from date of hire.
•	Utilized previous electrical experience to master circuit connections and mapping of the fire system using previous electrical experience.

Installation Lead Technician

Electrical Workers Local Union 429 Ibew-Afl-CIO

Focused on installing, maintaining, and repairing electrical systems in industrial settings. secured and protected industrial control systems (ICS) from cyber threats.
System Security Awareness: Knowledge of potential cyber threats and vulnerabilities that can affect industrial control systems. Understanding the importance of implementing security measures to protect critical infrastructure from unauthorized access, data breaches, and malicious activities.
Network Segmentation: Familiarity with network segmentation principles and the ability to apply them to isolate and secure ICS networks. Understanding the importance of separating operational technology (OT) networks from enterprise IT networks to minimize the risk of cyber intrusions.
Risk Assessment: Proficiency in conducting risk assessments specific to industrial control systems, identifying potential vulnerabilities and threats. Ability to evaluate the impact of cyber risks on operational processes and recommend appropriate security controls to mitigate those risks.
Incident Response: Knowledge of incident response procedures and the ability to identify, analyze, and respond to security incidents related to industrial control systems. Understanding how to minimize the impact of attacks, and implement measures to recover systems from power loss.

Electrician

Fixitall County

Focused on diagnosing and resolving hardware and software issues, ensuring the smooth functioning of computer systems. Identified security vulnerabilities, implemented protective measures, and promoted secure computing practices.
Perform hardware and software repairs, including addressing security-related issues.
Identify and mitigate security vulnerabilities, such as malware infections and unauthorized access attempts.
Implement security measures and best practices to safeguard computer systems and sensitive data.
Provide guidance and education to end-users on secure computing practices and potential security risks.

Company Owner

JPMorgan Chase & Co.

Responsible for ensuring the protection of sensitive information, systems, and infrastructure against potential threats and vulnerabilities. This role involves conducting thorough assessments, developing effective security strategies, and providing expert guidance to mitigate risks.
Conduct comprehensive risk assessments to identify potential vulnerabilities and assess associated risks.
Develop and implement tailored security strategies to protect the bank's information, systems, and infrastructure.
Provide guidance and support in responding to security incidents and collaborate with cross-functional teams for effective incident management.
Conduct security awareness programs and training sessions to educate bank employees on best practices for information security.

Security Consultant

Results-driven and detail-oriented Security Analyst with over 10 years of experience in various IT-related fields. Expertise in cybersecurity, risk management, and network administration. Proven track record in troubleshooting, hardware repair, and implementing security measures. Strong analytical thinking and problem-solving skills. Effective communicator with the ability to convey complex technical concepts to non-technical stakeholders. Continuously staying updated with the latest industry trends and technologies to mitigate cybersecurity threats.

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