Kriete Group

•	Created, managed, and completed repair orders for customers’ assets                
•	Maintained consistent and effective communication with all customers throughout the service experience
•	Updated CRM system daily with customer updates, estimates, and parts needs
•	Edited and collected payments on repair orders in a timely manner
•	Ensured smooth and accurate communication between shift transitions
•	Cultivated long lasting relationships with customers by providing excellent service             
•	Delegated workflow to technicians based on skill and experience ensuring the most efficient use of time and manpower						          
•	Utilized technical writing skills to detail services performed in a clear and precise manner
•	Maximized profitability on all repair orders consistently meeting goals set by corporate and dealership management 
•	Cultivated a safe work environment verifying technician safety training remained up to date and confirming proper safety equipment was utilized daily

Service Advisor

Lycon Inc

•	Conducted inspections of fleet equipment as required by each unit's maintenance schedule and DOT inspections as required by FMCSA
•	Diagnosed and repaired any equipment failures found during scheduled inspections
•	Performed on-site repairs as needed in a safe and efficient manner
•	Demonstrated critical thinking skills finding the best possible avenue of repair in adverse conditions while ensuring safety and delivery of time sensitive material
•	Maintained excellent communication with drivers and fleet management in regard to various assets 
and needed maintenance
•	Reduced equipment down time by strategically coordinating necessary repairs
•	Maintained a high level of individual accountability and attention to detail while often working unsupervised

Diesel Mechanic

United States Marine Corps

•	Performed routine preventative maintenance and inspections of equipment
•	Inventoried and inspected each individual unit’s assigned gear
•	Catalogued detailed records of each unit’s preventative maintenance inspections and assigned gear inventory records 
•	Completed proper paperwork and requests for individual equipment requiring a higher echelon of maintenance
•	Evaluated shipping requests and designated the proper equipment and personnel for each mission based on asset and personnel capabilities
•	Retained detailed records of each mission performed carefully reviewing time, mileage, and fuel consumed
•	Demonstrated attention to detail and excellence personally moving over two million pounds of cargo over 5,000 miles with no accidents or traffic infractions
•	Scheduled and maintained personnel training files ensuring maximum unit readiness
•	Supervised junior enlisted troops fostering pride in self and team leading to increased unit morale and high team performance record

Technical Supervisor

Larson Acres Inc.

•	Managed feed mixing and deliveries for 3,000 plus head of livestock
•	Maintained and cleaned equipment ensuring proper operation
•	Monitored inventories and ordered necessary ingredients as needed
•	Reported any equipment failures or needed repairs
•	Evaluated and adjusted feed recipes as needed for changes in herd size

Feed Manager

I am a USMC veteran. I am passionate about leadership and creating a strong team environment in the workplace. I am currently attending UW-Whitewater as a business student. I am looking to further my experience and skill set in order to move into a position where I am best able to assist firms with recruiting and retention challenges.

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