 Tasty Digital (Very Tasty Co)

Covering Business development and consultation services, Social Media growth and monetisation strategies, content creation and talent management.

Director/ founder

Newbie & Me Baby Store

Overseeing digital and marketing teams, enhancing digital channels,
marketing campaigns, and social media.
Collaborating with social media users to boost content and brand
exposure, managing internal policies, and creating visuals for
presentations.
Managing social media accounts, budgeting for events, researching
industry trends, and crisis management planning.
Utilized tools: Excel, Word, Meta, TikTok, Free Agent, PowerPoint,
G-suite, Canva, Monday.com.

Digital Team Lead

Elementary Digital - WordPress VIP Agency

Managed client onboarding, digital needs, and project timelines,
specializing in WordPress and Magento.
Led large-scale Magento development projects, optimized user
experience, and managed external supplier relations.
Conducted client meetings, and developed and executed social
media and paid content strategies.
Utilized platforms: Trello, Magento, WooCommerce, Shopify,
SEMRUSH, Google Adwords, Facebook Ads Manager

Account Manager

Channel 4

Led social media monetization efforts, managed social platforms,
and optimized content for digital rights.
Collaborated with branding and paid media teams, managed social
content ideation sessions, and handled social platform CMS.
Managed content ID, negotiated rights deals, handled music
licensing, and mentored social media apprentices.
Utilized social platforms: Facebook/Instagram, YouTube,
Snapchat, TikTok, Twitter, Dailymotion.

Video Operations Manager

Ponderosa Agency

Developed and upsold digital ideas, managed high-maintenance
clients, and led social media and marketing strategies.
Handled UX road mapping, quality assurance, PPC strategies,
GDPR services, and client invoicing.
Managed freelancers, organized diaries, pitched services, and
nurtured client ideas from concept to launch.
Utilized platforms: Trello, Magento, WooCommerce, Shopify,
SEMRUSH, Google Adwords, Facebook Ads Manager.

Digital Account Manager

Marvellous Agency

Account and Project Manager

eCommerceHQ

Led customer and community success teams, managed internal
communication, and developed content roadmaps.
Managed global OpenCart developers, implemented KPIs, ran 1-2-
1 meetings, and developed SAAS service patch notes.
Handled product development, industry strategy, subscription
management, and GDPR compliance training.
Utilized platforms: Pipeline, Monday, Asana, PeopleHR, OpenCart,
Google Adwords, Google AdSense.

Operations Manager

Atrevida

In January 2012 I relocated to Gibraltar, securing the position of Operations Manager for a multi-channel business and later eCommerce on the Shopify platform. I was overlooking the team of salespeople, with aims of selling tickets, organizing event projects, scheduling talent for the shows all while working with multiple projects across the marketing and sales teams, updating them and upcoming events around the Spanish coast.

This also included the umbrella company, which outsourced, design and customer services, located in Tangier and getting the core values of the company represented across all communication.

● Assisted in creating, hiring and developing a team of at one point 50.
● Ensuring the outsourced customer service training was up to date.
● Promoting and ensuring the core values of the company is presented in all
communication with customers both digitally and person.
● Created all training documentation.
● Managing and developing a staff of 5 team leaders.
● Light HR duties including appraisals, rotas over seasonal periods.
● Operational improvements, surrounding welfare and security during events.
● Developed a Quality Assurance review process.
● Improved the overall communication on the website.
● Lead the project to grow via Shopify to sell digital tickets to events, around the coast of
Spain.
● Leading the marketing outline to target the british expats around Gibraltar and Spain.

Operations manager

Blizzard Entertainment

Customer service through Ticket, phone and Live chat.
Moved from Billing and Technical support to Fraud Analyst.
Weekly report building with internal tools.
Assisted in a number of in-house projects towards training and development.
Daily administrative tasks.
Dealing with customers, directing calls to relevant departments.
Providing a high standard of customer service.
Answer telephones and provide callers with information, take messages or transfer
calls to the appropriate individuals.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Refer unresolved customer grievances to designated departments for further
investigation.

Customer Service and Fraud Analyst

Shop Direct

Managed the Team, with up to 20 agents, on a rota.
Managed and run 3 internal projects with a team of 10.
Organised staff function and events.
Problem-solving within the limits of handling customer escalations.

Customer Service Team Leader and Quality Assurance Agent

With a proven track record in digital team leadership, project management, and client relationship management.

Specialized in B2C and B2B sales with comprehensive training in Magento, WooCommerce, OpenCart, and Shopify CMS platforms. With proven track record in Social Media content creation and Talent Management. creating new opportunities.

Expertise in developing new ventures, particularly skilled in SaaS and startup businesses and new business account and project management.

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