Steve Ross, Jr.'s Linkedin Analytics

I’ve spent 20+ years working in and around call centers, hospitality, and casinos. I am eager to bring my knowledge to you and do what I love most: help you fine-tune your business and prepare it for success! Having built customer service teams for million-dollar companies, I have learned this must be the company's heartbeat. This drove my desire to become an inter-operations expert to serve customers best. During my career, I've gained exposure to ‘industries’ like restaurants, nightlife, entertainment venues, hotels, and spas. Each came with unique challenges to understand, but I was lucky to learn from some great experts in each area. Working or consulting for several start-up businesses has equipped me with a new perspective on building things from the ground up and having them succeed. These same strategies have worked for start-ups and struggling businesses on the brink of losing everything. If you’re looking to achieve best-in-class results, we would love to guide your business in: •Customer Experience Journeys & Mapping •Hospitality Operations •Contact Center Operations, including: o Full location build-outs o Software Procurement & Programming o Quality Assurance Programs o Workforce Planning o Organizational Structure •Marketing Review & Recommendations •Communications Continuity Planning WHAT OTHERS SAY: I was impressed by the way Steve was able to single-handedly create and operate an effective customer care center capable of supporting a variety of services in record time. – Israel del Rio, Fortune 500 CIO/CTO He is an expert in his field, very dedicated to making sure everyone in the organization is successful in providing the very best service to guests. – Patrick Hellstrand, CEO at Oath Steve has a total grasp of call control, forecasting, and managing tasks and people. – Barbara Edwards, Director of Customer Care, Seminole Gaming Book a call with me today! https://calendly.com/integratedxc/consultation-meeting