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I’ve spent the past 20 years working in and around call centers, hospitality, and casinos. I am eager to bring my knowledge to you and do what I love most, help you fine-tune your business and prepare it for success! Having built Customer Service teams of million-dollar companies, I believe this needs to be the heartbeat of the company. This gave me the drive to become an inter-operations expert to best serve customers. However, it also exposed me to ‘industries’ like restaurants, nightlife, entertainment venues, hotels, and spas. Each came with its unique set of challenges to understand, but I was lucky to learn from some great experts in each area. Having now worked or consulted for several start-up businesses has further equipped me with a new perspective of building things from the ground up and having them be successful. These same strategies have worked for start-ups and struggling businesses that were on the brink of losing everything. If you’re looking to achieve best in class results, we would love to guide your business in: •Customer Experience Journeys & Mapping •Hospitality Operations •Contact Center Operations, including: o Full location build-outs o Software Procurement & Programming o Quality Assurance Programs o Workforce Planning o Organizational Structure •Marketing Review & Recommendations •Communications Continuity Planning WHAT OTHERS SAY: I was impressed by the way Steve was able to single-handedly create and operate an effective customer care center capable of supporting a variety of services in record time. – Israel del Rio, Fortune 500 CIO/CTO He is an expert in his field, very dedicated to making sure everyone in the organization is successful in providing the very best service to guests. – Patrick Hellstrand, CEO at Oath Steve has a total grasp of call control, forecasting, and managing tasks and people. – Barbara Edwards, Director of Customer Care, Seminole Gaming Book a call with me today! https://calendly.com/integratedxc/consultation-meeting
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