Steven Sheung's Linkedin Analytics

ALL MY COMMUNICATION ON LINKEDIN IS SOLEY MY OPINION - NOT MY EMPLOYER'S "Meeting and Exceeding Customer Expectations" - Technical Support Specialist / IT Specialist. STRENGTHS • Customer consultation/support. Phone support. • Computer Hardware & software troubleshooting. • Desktops, Laptops, Tablet, Smart phone, Smart Board, Printers, Projectors setup & support. • Computer Performance Testing & data analysis. • knowledge of MS Office 2010, 2016, 365, Google Suite. • Supporting Windows10, 11 - install & troubleshooting. • Supporting Apple iOS Smart Phone & iPad. • Supporting Apple OSX, system setup, apps install, software & hardware troubleshooting. • Supporting and managing Chrome Devices for education. RECENT COURSES & CERTIFICATIONS Certifications: Apple ACiT 2016, CompTIA A+ 2016, Customer Service Over the Phone Customer Services & Sales, NRF MCSE NT 4.0 , MCT Course Completed: CCNA , N+, & S+ EXPERIENCE Experienced in Customer consultation, phone support, resolution provision, hardware & software troubleshooting, and computer performance optimization. Extensive experience in delivering Q.A. on industrial standard computer performance benchmarks. These benchmarks provide customers the evaluation tools to make purchase decisions on companies’ computer devices. Active in processes improvement participation to help the team become more efficient and greater project results. A team player who is results oriented, learning quickly & participate year round in making the workplace a good place to work. MAJOR ACCOMPLISHMENTS Rated - "Solid Performer" as Geek Squad Advance Repair Agent at Best Buy. Intel Achievement Award - MobileMark 2012, Industrial Standard Benchmark for Laptop Devices. Q.A. benchmarks/releases - used worldwide for computer devices evaluation & buying decisions. Organizations that has used these benchmark products include Consumer Electronic store like Best Buy, technical press like Tom’s Hardware, AnandTech, PC World, Macworld, & government organizations. Side hustle - learning the nuance of e-Commerce with a focus on assisting small businesses to have their own e-Commerce to be prepared for the future challenges - in light of the current pandemic. [email protected]