Steve Penson's Linkedin Analytics

•Over 30 years’ experience of developing businesses and people •Focused on creating customer centric environments and cultures •Experienced in delivering Customer Service projects •Experienced business development coach •Experience in delivering and supporting continuous improvement programmes for business •Experienced in recruiting business investors and supporting new business start-up's Achievements. •Successful Pan European train the train sessions for best practice, change management and sales and after sales processes. •Set up Pan European Contact Centre including recruitment and training of the team. Delivered under budget and ahead of schedule. •Project manager for a Pan European central database. •Set up After Sales Division for premium car brand. •Launched customer care programmes that won 9 consecutive JD Power's. •Successfully delivered in-house coaching customer service and after sales for premium motor cycle manufacturer. •Delivered change management and culture coaching programme with leading medical association. •Dealer Development and Investor searches and presentations for Premium Motor Cycle manufacturer in the Balkans and South Africa •Retailer and Investor searches and new business start up in Europe for Premium Manufacturer in the audio visual arena •Continuous Improvement and best practice workshops for German premium manufacturing group •Continuous Improvement and best practice workshops for automotive distributor in Saudi Arabia •Continuous Improvement and best practice workshops for businesses based in Asia Pacific region Specialties: Bespoke coaching and training sessions using our “Gemba GoSee©” process. Change management consultant Customer Service excellence as a way of life programmes Block exemption standards. NLP practitioner. Certificate in personal life coaching. Dealer Development and investor searches New business start up projects Certified trainer/coach for Inscape DiSC profiling Diploma in Workplace Psychology