Subroto Mukherjee

Microsoft

Serving as a Techno-commercial Solutions strategy lead and Thought Leader for Metaverse, Web3 for Cross Industry Solutions team, explicitly focusing on the Retail and CPG Industry (RCG) at present. 
Solution Development - Engaged in solution and offer development for Metaverse, Web 3, Gaming solutions for Retail-entertainment, immersive Commerce, Unified Commerce, Data and AI, Intelligent Automation, Supply chain, Modern Work, Unified Customer Profile, Retail Media, and Microsoft advertising. 
Incubation - Incubated a Metaverse Web3 Accelerator and 3P ( Third Party) ecosystem Partnership program in coordination with Microsoft for startups and partner development teams. Collaborated with Field Sales, Industry, and Enterprise architect for a potential multi-million-dollar pipeline of delivery value and Azure consumption revenues.
Thought Leadership on Retail Industry and CPG trends and presentation of digital transformation, AI, Intelligent Automation and Innovation use cases to C Suite of large Retailers and CPG companies globally. 
Collaboration with cross-industry service line of Mobility, Health, Finance, and Telecom.
Partnership - Partnership with Microsoft for Startup's, Business Development and Ventures team to identify ISV's and Startups' which can join the Microsoft Solution tech stack and add a valuable 3P solutions complimenting 1P solutions and products.

Global Strategy Lead, Cross Industry Solutions, AI, Analytics, OpenAI, ChatGPT,Gaming,Web3

Glaxo Smithkline Consumer Healthcare

Scouting for and incubating products and solutions in Digital Innovation, Digital Transformation and Emerging technology, Leading Complex Solution Implementations and solving GSK business challenges across various lines of business. Supporting Digital Innovation Hub’s "beyond the pill" initiatives by exploring new business models and platforms such as AI & ML as a Service (Multiple AI and ML solutions), Data Products, Advanced Data Analytics, Salesforce Center of Excellence for Marketing and Service cloud,  Graph Database, Graph QL, API Platform and Insights, Monetization, Intelligent Automation Factory and Robotic Process Automation, Conversational bots, connected devices / Internet of Things (IOT), Smart Field Force Solutions, Tele-medicine, Voice Lab, eCommerce, social commerce, Blockchain, Advisor to Shopper Science Lab, Digitizing Supply Chain. Advanced Analytics (Prescriptive, Predictive and Conversational), Headless Commerce, Headless CMS, API and Big Data analytics for first party data, Gaming, Evaluating AR/VR Devices for R&D and Supply Chain. Leading Innovation Workshop and Innovation Day and Innovation pipeline in the organization, evaluating Innovative Startups. Collaborating with Microsoft, Google and Apple, Salesforce and startups for new initiatives. Setup Salesforce Center of Excellence for Marketing Cloud for multiple brands for managing Marketing campaign.

Head of Innovation, Digital and Emerging Technology, Product Management, Americas

Verizon Enterprise Solutions

Led global strategic digital technology transformation initiatives, Customer Experience Management( CxM) developed value added complex enterprise scale custom products, Data analytics and Reporting, Architecture, System Integration and Robotic Process Automation (RPA) based solutions.

•Digital Transformation - Led a large team and off shore professional services team and managed solution architects, engineering manager, project directors for delivery for systems integration practice, including CxM, Digital transformation, Robotic Process Automation, Cognitive Services, Chatbots, Self-service applications, Speech/Voice to Text ,OCR,  CTI, Cloud, IoT, mobility solutions, data analytics, CTI, self-service solutions, CRM integration ,Virtual Assistants, and emerging technology solutions and directly responsible of P&L of multi- million dollar.
•Custom-built Robotic Process Automation (RPA): Integral in Systems Integration projects for Communication and Collaboration. Developed a custom-built Robotic Process Automation component (HLLAPI’s to connect to Mainframe systems, Salesforce, Dynamics, Home grown CRM systems) to improve SLA for CRM integration, resulting in a 30% improvement in SLAs and multi-million-dollar cost savings due to efficiency gain and compliance improvement.

•Mobility as a Service -Served as a crucial stakeholder for Mobility, product management team for Mobile Enterprise Application Platform (MEAP), and Mobile Device Management (MDM)
•	DX- IOT Solutions (Smart City, Agri-Tech, Health-tech) - Led as solutions architect and systems integration team in collaboration with IOT solutions team for Smart City and Agri-Tech, mHealth, IOT Solutions for multi-million revenue, onboarded vendors and device manufactures in to IOT Platform.  
•Digital center of excellence- Started, hired, and mentored 25 engineers globally.

Managing Principal Digital Transformation, Products and Solutions, CxM, Emerging Technologies

Delivery Lead generating multimillion dollar revenue, System Integration with leading CRM applications such as Microsoft Dynamics, Salesforce, Mobile workflow application development, Telephony, architecture, Robotic Process Automation (RPA) design and development of multimedia (email, chat, SMS), self-service voice and speech solutions, and social media integration capable contact center desktop solution Cisco and Genesys agent desktop complex solutions deployment.
Product Manager and lead architect responsible for developing and deploying and leading tier 3 support engineers highly scalable, redundant, and fault-tolerant multimedia web-based soft phone solution.

Lead Digital Enablement, Customer Experience Management (CxM), Emerging Tech, Products and Solutions

Leading Value-added custom product development. Product Development lead for managed services, system integration, innovative software products deployed across EMEA, Canada, US. Consulting for fortune 500 companies on system integration of Verizon Managed products and customer's business application.

Head Product Development

Verizon Business

Solutions Architect, Development Lead, Sr. Developer of Multimedia capable innovative products (Video conferencing, touch screen, Fingerprint reader, Intelligent call routing).
Value-added solutions that provided integration with leading workforce management software.

Digital Engineering Technical Lead

Digital Transformation| Innovation | Futurist | Advisory C-Suite| Strategist| Generative AI | Open AI | Intelligent Automation| Thought leadership |ChatGPT| Web3.0 | Startup | Fintech | Retail |Healthcare|Emerging Tech

Global Leader, an influencer and experienced in large scale cross Industry Digital Transformation, Advanced Data Analytics, Strategic Roadmap, Innovation, AI, ML including Conversational AI, Web3, Tokenomics, Multi-Cloud Solutions, Intelligent Automation, RPA, Digital Process Automation (DPA), Emerging Technology, Metaverse, Customer Experience Management (CxM), Digital Engineering, Innovation, IoT, AR/VR, Gaming, Blockchain delivering powerful revenue-generating products and solutions. 

Deep expertise in technology management, product development, product management, and software development life cycle providing a foundation for next-generation ideas, development, and implementation.

Strategic Advisor to CxO's , Leading Executive briefings and speaker, organizer of emerging technology conferences. 

Experience in successfully leading in delivering multi-million-dollar, large scale complex turnkey solution, new product development, systems integration and selling creative and innovative products for enterprise and consumer business around the globe and across various verticals.

Established center of excellence, enabling agile and Devops methodologies and managed research and development (R&D) lab and systems and hired and led a team of engineers across the globe and received service awards and top performance ratings for multiple years in a row.

Strategy Lead, Cross Industry Solutions ,Metaverse, Web3.0, NFT, AI, OpenAI, ChatGPT,Gaming,Commerce

Serving as a Techno-commercial Solutions strategy lead and Thought Leader for Metaverse, Web3 for Cross Industry Solutions team, explicitly focusing on the Retail and CPG Industry (RCG) at present. 
Solution Development - Engaged in solution and offer development for Metaverse, Web 3, Gaming solutions for Retail-entertainment, immersive Commerce, Unified Commerce, Data and AI, Supply chain, Modern Work, Unified Customer Profile, Retail Media, and Microsoft advertising. 
Incubation - Incubated a Metaverse Web3 Accelerator and 3P ( Third Party) ecosystem Partnership program in coordination with Microsoft for startups and partner development teams. Collaborated with Field Sales, Industry, and Enterprise architect for a potential multi-million-dollar pipeline of delivery value and Azure consumption revenues.
Thought Leadership on Retail Industry and CPG trends and presentation of digital transformation and Innovation use cases to C Suite of large Retailers and CPG companies globally. 
Collaboration with cross-industry service line of Mobility, Health, Finance, and Telecom.
Partnership - Partnership with Microsoft for Startup's, Business Development and Ventures team to identify ISV's and Startups' which can join the Microsoft Solution tech stack and add a valuable 3P solutions complimenting 1P solutions and products.

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