CGI Information Systems & Management Consultant Private Limited

Key Responsibilities :
- Leading Administration function of 2.65 Lakh sft workplace at Hyderabad
- Planning, budgeting and forecasting Capex and Opex for Admin function
- Planning, budgeting and execution of Capex and Opex Project works
- Vendor management (selection, monitoring, coordination, performance review)
- Contract management ( Renewals, negotiations, SLA/KPI)
- Compliance Management ( Labor and Environmental )
- Space Management ( space expansion, reconciliation, rental negotiations)
- Coordination with Business units and making arrangements for their business requirements
- Facility management ( managing Maintenance, Security, HK, Cafeteria, Helpdesk, Front Desk operations)
- Event Management (coordinating and organizing all organizational events as per requirements)
- Employee engagement, learning & development, Reward & Recognition
- Managing all Client Audits, Internal and external Audits for Physical and environmental security, Facility maintenance and Fire & Safety

Manager-Workplace Management

Knight Frank India Pvt Ltd

Headed Facility Management Services of Knight Frank India Pvt Ltd, at Hyderabad and managed FM operations in Telangana and Andhra Pradesh.
Key Achievements
- Managed Facilities and Asset Management services for 21 Clients and 8 Mn sft
- Managed Topline revenue of 30 Cr and have ensured Positive bottom-line for continuous 3 years
- Won FM Services mandates of Well known IT/ITES Companies and Developers
- Managed team size of 1000+ resources include direct payroll and outsourced staffs
- Managed DSO below 60 days and CSO below 90 days
- Managed Client Satisfaction rating above 9.5 for continuous 2 Years

Assistant Vice President Operations

Cushman & Wakefield

Key focus area: 
•	Achieving Annual Financial target by retaining existing business and adding new business
•	Managing Annual Revenue of INR 30+ Cr per annum
•	Ensuring the services deliveries are been met at all client locations.
•	Ensure that all resources are managed and directed to ensure effective business operations.
•	Enhancing Customer Experience through structured and unstructured interactions, discussion and addressing their concerns on time.
•	Ensure that service partners are providing services as per agreed SOW/SLA
•	Assisting Organization in its strategy to secure high valued services, client partnership, and long terms contract.
•	Managing new pitches, proposal preparation, pricing and negotiation for new contracts.
•	Promoting and maintaining awareness and compliance of EHS and Statutory Labour requirement.
•	Promoting and upholding company performance standards and ideology.
•	Motivating and Mentoring team member for effective performance.
•	Ensuring Receivable and payables are been managed within defined timeline.
•	Raising the company’s profile within the market place.
Key success:
•	Achieved set revenue target for consecutive 03 years since Year 2013 and also have achieved set 
        gross profit margin. 
•	Have ensured 100% retention of all key contracts till date.
•	Have added 09 Key clients in portfolio in last 04 Years.
•	Increased business portfolio by adding 2 Mn Sft and 07 Client portfolios.
•	Have ensured team attrition rate maintained below 8%

Regional Manager-Business Operations

A2Z Infraservices Limited

Key responsibilities:
•	Managed client relationship and operations of 8-12 accounts with portfolio of 2 Mn sft
•	Ensuring contract retention, increase in revenue from renewals
•	Managing team size of 500 employees
•	Vendor management
•	Receivable and payable management
•	New site transition
•	Implementation of Processes and practices of company to standardize deliveries across all accounts
Key Achievement:
•	Certification of ISO 9001:2008 ( played role of Management representative)
•	Retention of 100% contracts during my tenure, which include renewal RIL Kakinada Contract
•	Successful transition of 600 off roll employees to on roll at time of merger with A2Z Group

Joined as Facility Manager for Cognizant Technology Solutions and have ensured service deliveries in adherence with contract agreement and also have ensured renewal of contracts.

Sr. Manager- Client Relations and Operations

Amalgamted Beam Coffee Trading Co Ltd (Café Coffee Day), Hyderabad

	Responsible for café operations of 12 café outlets at Hyderabad out of 32 cafes.
	Managing Revenue and profitability
	Forecasting and budgeting
	Manging human resource affairs for café outlets
	Manging customer and public relations

Area Manager

Dolphin Hotels Ltd, Ramoji Film City, Hyderabad

	Responsible for managing training development function of group (e.f. staff strength 1200 employees)
	Designed and Implemented training and retraining programs for existing and new joinees
	Designed  and implemented customized Hospitality Training course for raw hands i.e. housekeepers, waiters etc.
	Training need analysis and designing training modules

Asst. Manager- Food & Beverage Service, June 2000 to Dec 2004
	Responsible for managing F&B Service operation of 07 Restaurants and outlets
	Menu Designing, Costing, Revenue generation and profitability.
	Efficient and effective use of resources ( Man and Material)

Training Manager

With over 10 years of experience in operations management, I am a driven and results-oriented professional who excels in business planning, goal setting, and service delivery. I have a Green Belt in Six Sigma and a Master's degree in Business Administration with a focus on finance and operations.

Currently, I lead the administration function of a large workplace at Hyderabad for CGI, a global IT and business consulting firm. I manage the planning, budgeting, execution, and vendor management of Capex and Opex projects, as well as the compliance, space, and facility management. I also coordinate with business units and ensure their requirements are met. I have successfully managed facilities and asset management services for multiple clients across various sectors, achieving positive bottom-line, high client satisfaction, and effective team management. I am passionate about process improvement, innovation, and customer service, and I aim to leverage my skills and expertise to create value and impact for CGI and its stakeholders.

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