Learnship

- Managing the entire customer lifecycle (onboarding, product training & implementation, deployment, tracking KPIs) of B2B SaaS language learning products.
- Collaborating with Sales Team to increase revenue through renewals, upsells, and cross-sells for enterprise, mid-market, and SMB clients.
- Conducting regular strategic business reviews (QBRs, EBRs) with clients to track KPIs, communicate product value, and showcase ROI.
- Facilitating “voice of the customer” feedback with internal teams (product, operations, customer support) to enhance product features, process improvements & productivity gains.
- Partner with Sales & Marketing in participating in industry events to generate potential client leads and new business opportunities.
- Key Highlight: Winner of 6 Brandon Hall HCM awards (2021-2023) for delivering successful customer outcomes.

Senior Customer Success Manager

S4Carlisle Publishing Services Pvt. Ltd. (Ingegno Transmedia)

– Accomplished successful delivery of an offline digitized K-12 multimedia solution within a tight schedule of 3 months.
– Led the customization and implementation of a web-based virtual learning platform.
– Managed the development and release of an English-language mobile app.
– Managed on-time delivery of 50+ hours of digital talent transformation programs for various clients.

Practice Lead - Learning Solutions / Multimedia Project Manager

Cognizant

- Managed training budgets of up to US$800,000 per year for various clients.
- Key member of the Line of Business team responsible for revenue generation and acquiring new business.
- Led and won multiple bids for learning & development RFPs.
- Consistently maintained project health and profitability that met the business unit targets.

Project Manager - Interactive Learning

PENGALA LEARNING PRIVATE LIMITED

– Managed and delivered 700+ hours of multimedia content using an in-house digital learning platform.
– Hired and grew the content development team to 5 members for creating in-house content.
– Led product demonstrations to potential clients as part of pre-sales activities.

Delivery Manager - Digital Learning Platform

Expertus Infotech

– Managed and delivered 100s of hours of digital talent transformation programs for global clients in collaboration with other functional teams.
– Proactively identified and mentored team members to reach the next level of career growth.
– Actively collaborated with the Sales team in acquiring new business.
– Recommended and facilitated the implementation of cross-functional process improvements.
– Achieved two levels of career promotion (Graphic Designer to Project Coordinator to Associate Project Manager).

Associate Project Manager - Content Strategy & Solutions

Element K

- Developed multimedia-rich content on soft skills, compliance training, and IT tools.
- Managed task allocation and monitored work status of team members.
- Performed quality reviews to ensure content met the learning design standards.

Media Producer

Sify Technologies

- Developed multimedia-rich content on soft skills, compliance training, and IT tools/software.
- Managed task allocation and monitored work status of team members.
- Performed quality reviews to ensure content met the learning design standards.

Multimedia Developer

SRM Technologies Private Limited

- Designed and developed brochures, web banners, presentations and websites.
- Imparted training to students on various multimedia tools.

Executive - Systems

Omnikron Systems

- Developed multimedia-based mathematics content for U.S K-6.

Senior Customer Success Manager with 6+ years of experience in B2B SaaS industry focused on delivering customer outcomes for global organizations across diverse industries.
Areas of Expertise:
- Customer renewals & growth, upsells & cross-sells
- Customer onboarding, training & implementation, engagement, tracking KPIs
- Collaboration with Sales & Marketing, Product & Tech, Operations & Customer Support
- Team building and mentoring; project management & delivery

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