Traqo™

Role is focused on International expansion to new Geographies and Market Development and penetration Globally. Forging New Strategic Partnerships, Channels and Alliances, for International Sales, Implementations and Product support. Role also includes Strategic Growth, Leadership for Product Roadmap as per Market  / Industries / Customers and business requirements, Security, Scalability, Performance, Integrations with Leading ERPs, GPS device Vendors. Customer Segmentation, New Pricing Models, Product support Structures, Sales Management, Customer Successs, Operations, New Certifications and Audits, Customer referencess. Marketing including , New Industry focused Outreach programs and Enterprise sales.

CEO International

Oracle

Responsibilities/ Achievements: 
Responsible for Go lives for Partner Led Cloud Projects in APAC / JAPAC for and Under Implementation projects, Program management, Project escalations, Partner Enablement, Partner Expertise management,  Ensuring Quality and helping partners to successfully complete their ERP, CRM, HCM, SCM and other business software Cloud implementation projects. 

First in APAC – Single handedly lead the Partner enablement initiative on Cloud Methodology across APAC. 
•	Highly Successful, appreciated with 98% satisfaction ratings. 
•	Initiated, planned, created and delivered Partner Enablement training across APAC. 
•	Created content for 2 days Intense workshop on Cloud Projects Implementation Methodologies-Agile based, Solution Driven / Innovation Driven and Hybrid methodologies. 
•	12 modules, 500+ Partner participants across APAC Regions covering – Implementation Strategy, Change Management for Cloud, Multi-pillar Implementation, Project Risks, Rapid Implementation, Modern Business Best practices, Oracle Cloud Orientation. 
Global Impact – This training was taken at a global level! Global team put in place, to provide regional flavors, contents revised, recorded and hosted on Global Oracle Partner portal, which is now a prerequisite for SaaS Implementation partners to renew their membership for Oracle worldwide. Internally CSM / ISM organization now mandated to get the certification on this New PM Sessions. 100+ internal teams trained. 

Manage Partner Expertise : Strategize, Manage, Monitor, Plan, and work with Partner training teams to get the partners manage their Oracle Expertise, in line with Market needs, created a model to forecast certification needs across APAC.  

Partner Implementation Advisory : Proactively, Help, review, monitor and lead the Partners Project, conduct partner project reviews and Score cards. Engage with Strategic projects across APAC, and reactively manage, salvage and turn around troubled projects.

Director - Partner Implementation Advisory, APAC 

Customer Success Manager, Customer Relations and Program Management for Cloud Projects –Customer Relations, Delivery, Support, Partner Management, System Quality, Implementation Management, Business Process re-engineering, Business Analytics 
Ensuring clients to successfully complete their ERP, CRM, HCM, SCM and other business software implementation projects. Responsible for, managing Customers Project, related issues, and participating in customer kickoffs, steering committee meetings, to guide them on Project Scope, Communication, Risk, and People Management, ensure smooth implementations, win reference and safeguard renewals. Managed both reactive and proactive customer engagements - escalation and situation management, to expand the Oracle footprint through upsell, cross sell and sell through. 

-	Customer Engagements- 300+ unique customers engagements and 100+ cloud projects including CRM, ERP and HCM. Focusing on Key and strategic projects from 1.5 to 10 Mil USD. Engagements are well structured, based on customer lifecycle and project stages- onboarding, Implementation readiness, Risk Assessment, Customer success plan, Project Health checks, Implementation readiness, Go live readiness and Value Adoption Assessment.
•	Digital / Cloud Transformations - Leading and guiding customers during “Transformational” Cloud Journey covering the Strategy, People, Process and technology with Impact Analysis and Planning.  
•	Acting as Trusted Advisors to Customer Senior Management to Manage IT projects and other mission critical Business Applications.
•	Provide Executive level support and outreach between customers and Oracle

First in India and APAC: Created First in APAC Cloud Onboarding session for customers, conducted Virtual Sessions on – Customer Onboarding, What’s News, Cloud Project Management, Customer Connect sessions, for APAC Customers & CSMs.

Director - Customer Success, Implementation Expert, Cloud-APAC

Manage Projects for Oracle Cloud Service, and Onpremise including PeopleSoft, JDE, EBS, Siebel, Hyperion and others. 

Customer Satisfaction - Prime movers for customer satisfaction. Lead Customer satisfaction survey across APAC and set the highest benchmark for India.
•	Customer Advocate, internally to ensure customer satisfaction issues are addressed in a unified approach

Lead by example -  Deliver KPIs including, Net retention Ratio, Renewals, Customer Segmentation based on ARR, Health status, project stages, Go lives, References, and Customer Satisfaction, and Expansions in install base.

•	PMO Role - Enabling Internal Teams-Created content for CSM and ISMs across APAC to follow – sample go live checklists, project plans, upgrade checklists, risk assessment templates, business reviews, project reviews, Support and Onboarding Customer decks etc. Cloud Readiness assessments

New initiatives on empowering and educating Customers –new programs/ initiatives, created Customer Project Management booklets, Flash Cards, Escalation Process, conducted Lean IMP sessions. Delivered training sessions and training material on Project Management for customers to ensure success.

Senior Manager - Customer Success

responsible for North and East India Regions for Customer Care and Managing ERP, HCM, SCM projects on Psft, EBS, Siebel, JDE and helping customer for succesful go lives.

Manager Customer Care - North and East India Region

Eli Lilly & Company

Awards / Achievements : Won 2 Global, 8 Regional SAA IT awards, and 4 local awards. 

Achievements/Responsibilities: 
•	Overall in-charge of Affiliate IT as CIO, provided Strategic Direction and laid down the short /long term strategy for IT function. Responsible of efficient working of ERP, E-business, Sales Force Automation, HRMS, Marketing, Medical, and SOPS, (Distribution System) and other Applications, Defining Policies and Procedures, and implementing Global and Regional Initiatives and IT budgets and expenses. Helped provide Business enablers in all functions – namely HR, Finance, SCM, Marketing, Medical and regulatory locally, regionally and Globally.
•	Project Management – Successfully implemented large IT projects, ERP processes involving - Project Planning, budgeting, Approvals, Setting up success criteria for Monitoring, Resource deployment, Vendor Management, Implementation, Training, Quality documentation, and subsequent Periodic Reviews
•	People Management - Recruited key talent and established their career paths, in accordance with the Global and local HR Processes. Managed virtual teams for various regional / global projects. Highest exporter of Talent – People moved to Global regional roles, under the leadership. Keen focus on team advancement. Was also part of the promotion committee for Lilly India.
•	APAC Audit Consultancy (APAC Regional)-Technical and Functional, Audit Consulting support services –Pre-audit Assessments and assistance to various Affiliates within the Asia Operations for Processes, Policies and Preparations, and helping them go Green with Lilly Global Internal Audit team.

Awards / Achievements : Won 2 Global, 8 Regional SAA IT awards, and 4 local awards.

MANAGER - ERP PROCESSES AND SYSTEMS 

Eicher Goodearth Pvt. Ltd.

Role and Responsibility:
Deftly managed Tax Provision, Tax Audit, Preparing and filing of Income Tax Returns, Assessments, Appeals with Commissioner of Income Tax and ITAT, preparing grounds of Appeal and statement of Facts, Personal Income Tax Returns of 40 GM and above Management Members.

Independently handled Book-keeping, Accounts Finalization, Audit, Investments and MIS for 3 Trust and 9 Board Members, obtaining NOC from Income Tax etc.
Reported to the Sr. Manager taxation

Officer Taxation

Synthetics & Chemical

Discharged assigned responsibilities in accounts and finalization of Project office, Book-keeping, Accounts Finalization, Audit, Bank reconciliations, Tax Certificates, GL, Payments and Payroll, Statutory Payments of Tax, retirement benefits of employees etc.
Reported to Asstt. Manager Accounts.

Accountant

INAIR

Reputed travel Agency and Only PSA for Thai in New Delhi, catering to mostly MNC and Embassies / Consulates. Worked as first full time accountant responsible for booking keeping, audit and final accounts.

Making Cloud Successful | Digital Transformation Professional, Partner Implementation Advisory, Customer Success, Implementation Success, Program / Project Specialist, xCIO | MBA, PMP, Lean Six Sigma, SCRUM, ITIL, Change

Profile Summary: Expert level Project / Program management and Business Process experience and relevant certifications. Continued Learning, Great Agility. Impact at Global level, and multiple Global, Regional and local awards within organization. A seasoned Customer Success, Project and Program Manager, Business and Process Consultant and IT professional with total 30+ years of experience; 22+ years in Program / project Management role with track record of successful implementations including HCM, ERP, SCM, Projects, Upgrade Projects, and SaaS/Cloud Projects. Lead the IT function as CIO in a MNC pharmaceutical company. 

Strengths: Customer Relationship at C Level, Situation management, Business Process Consulting, Program management, Project management Trainings, Strong interpersonal and communication skills, managing customers & implementations at APAC level, working across boundaries effectively. 

Volunteering with PMI Singapore Chapter to stengthen the PMI in the region, enhance certifications, support various groups and initiatives of PMI.

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