Sumedha Arora's Linkedin Analytics

Hello! I’m Sumedha, a driven product leader with experience across recruiting, food delivery, healthcare and gaming industries. At Bayt.com, I lead a dynamic product org of 30+ focused on enhancing user trust and engagement. I'm proud of our results - a 120% increase in verified contacts, a 37% boost in CV updates and launching Bayt AI+ capabilities. My team brought to life instant job alerts, reaching 2 million devices, introduce in-app live chat functionalities and implemented AI-driven CV parsing, significantly improving the job-seeking experience. Before Bayt.com, I was with Delivery Hero, managing the discounts product across 50 countries, and with a $250B organization - UnitedHealth Group, where I led AI innovations in the call center, resulting in a 30 pt. increase in Net Promoter Score (NPS) and a 30% increase in customer base. My journey includes 8 promotions in 6 years & 10+ awards for performance, leadership, and teamwork. In addition to product, I have a strong background in data science, tackling challenges like medical fraud detection, patient care planning, and A/B testing. My approach combines innovation with practical applications, using tools like deep learning and speech analytics for operational improvement. Leading data science and cross-functional teams, I focus on collaboration and driving results. I’m a firm believer in cross-functional synergy, demonstrated through leading monthly remote townhalls at Bayt and UnitedHealth for 300+ staff members. Additionally, I have facilitated various brainstorming and design thinking workshops, driving creative problem-solving. Analytics Highlights Navigate4Me: As Product Owner, I led this UnitedHealthcare project to provide personalized care for elderly patients. Our project served 250K people by 2018, won the Collaboration Cup, and saw a 13+ point NPS gain, turning revenue-positive within three years. Longitudinal Episode of Care: Specialized in Machine Learning, I crafted an analytics method for analyzing pregnancy care pathways, aiding decisions in customer experience and healthcare operations.