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An accomplished IT professional with demonstrated history of providing consulting services to the clients (spanning diverse industries and world class brands) in the area of digital transformation, business and technical architecture, enterprise application design, development, change management, scalability and performance improvement. Hands-on experience in designing and implementing innovative business solutions using multiple Pega versions( 5.x, 6.x, 7.x, 8.x) and Pega frameworks/products like SI for payments, Customer Service(CSI, CSHC, CSFS), Sales Automation, HCIF, Pega Survey, BIX, Pega Robotics, Pega Decisioning and Pega Marketing. Performed various key roles with responsibilities including: Leading the architecture, design, development, performance and scalability for complex Pega applications and platforms. Providing strategic thinking, technical advice and guidance to project teams/stakeholders, establishing standards, sizing projects, managing scope and risk, conducting elaboration sessions and facilitating coordination among teams (vendors, application owners and software engineers) during various projects involving geographically distributed teams.
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Content Inspiration, AI, scheduling, automation, analytics, CRM.
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