Google

Senior Specialist, People Programs - APAC

Harvard Business Review

Member, HBR Ascend Select

Board Infinity

Board Infinity is a career tech & upskilling platform.

Angel & Growth Investor

Greenday- Kisan Ki Dukan

Angel Investor

InMobi

Human Resources Lead

IGT Solutions

• Leading Global Talent Management & Engagement. Executive Assistant to the Chief People Officer. Manage a team of 2, to drive HR projects across IGT.
• HR Business Partner for Corporate teams (200+ employees) across 8 countries. Responsible for Leadership Induction, Performance Management, R&R, Succession Planning and Employee Engagement activities.
• Lead the IGT code of conduct (CoC) program globally. Program manage open POSH and CoC cases & liaison with the local HR support to ensure timely closure. Report status and exceptions to the C-suite leadership.
• Worked as PMO for implementation of IATA ATC certification for IGT for their domain training programs.
•Employee Engagement and Leadership Development (TS:4). Identified Hi-Po leaders through CXO interviews, customer feedback and performance analysis.
• Created RFI and evaluated partners for leadership development and employee engagement.
• Implemented Gallup’s engagement framework across 16 Global Delivery Centers (7k+ employees).
• M&A Integration of Odigeo and IGT Spain (TS:4). Developed 30,60,90 day people plan for integration of eDreams Odigeo’s Customer Center with IGT.
• Identified leadership team from the global pool of Next Generation Leaders and provided HR support for incorporation of IGT Spain. On-boarded local HR team and resolved employee concerns.

Head - Talent Management, Engagement & OD Initiatives

WNS Global Services

• Single point of contact for more than 650+ employees in Research and Analytics division of WNS 
• Reduced overall YTD attrition from 27.9% to 20% through counseling and redeployment of resources
• Post Merger Integration of a US-based MNC:  Conducted group and one-on-one sessions with the re-badged pool to discuss and resolve doubts and apprehensions. Took interviews and rolled out offers. Achieved more than 75% offer acceptance rate 
• Post Merger Integration of a US-based MNC:  Bridged the culture gap of on-boarded employees through, dedicated HR support, floor walk-throughs, FAQs and culture sensitization training in the first 10 days. Achieved <5% attrition in the rebadged pool 
• Responsible for development & successful implementation of Career Progression Plan for resources in Role Band A & B from R&A to other verticals in WNS based on skills-mapping
• Responsible for annual & Q-on-Q performance appraisal process for 350+ employees in R&A vertical.
• Conducted R&R ceremonies Y-O-Y and ensured 100% budget utilization across 5 accounts
• Single point of contact for “One HR” collaboration initiative across 11 locations in India 
• Certified by WNS LA on ‘Competency Based Interviewing Skills’; Been a panel member for 20+ IJP cases
• Completed the “Lean Six Sigma - Yellow Belt” training and currently working on employee experience projects

HR Business Partner

Wissen Technology

(Worked for Morgan Stanley, MSCI, British Telecom Accounts & HRBP location lead for Mumbai & Bangalore)

1. Experience Management Program (CX & EX & Alumni support): 
• Developed & Implemented the industry best practices. Achieved engagement level of more than 85% consistently 
• Established the employee grievance redressal process. Reduced grievances by 30% 
• Redesigned the on-boarding and induction program after incorporating feedback from business units 
• Created and rolled out the quarterly Employee newsletter & Annual Offsite for Wissen Technology 

2. Organization Design and Development Program:
• Analyzed organization structure and created job classes and levels within the organization
• Developed career progression and development needs for all levels of the organization 

3. Creating Employer Brand:
• Developed and implemented the “Experience Management” Project. Managed the implementation timeline and negotiated with vendors to reduce cost of implementation by 50%
 • Acted as the HR Point of contact for social media branding activities on Linkedin and Glassdoor
 • Established relations with 6 new campuses and designed the campus hiring program

4. Formulating Rewards and Recognition Framework:
• Developed the Rewards and Recognition Framework for Wissen Technology 
• Institutionalized Quarterly R&R awards and integrated Recognition awards with organization's values

5. Learning and Development Program:
• Introduced Training Needs Analysis framework and Training efficacy measurement in the L&D process  • Performed training needs analysis for Line managers and developed Management Development Program 
• Revamped the L&D policy by incorporating third party training certifications 

6. Performance Management System: 
• Integrated Organizational Development activities with PMS
• Program management of appraisal related activities and supported business in the implementation 

7. Designing HR systems and processes and incorporating industry best practices

Accel

(Worked for a portfolio company of Accel Partners)

Organization Design
1.Performed job analysis for corporate and technology hiring of the portfolio and prepared job descriptions.
2.Actively involved in designing the HR Policies and Standard Operating Procedure (SOPs) of HR.

Rewards and Recognition
1.Studied the existing Rewards and Recognition policy and prepared a R&R strategy for the portfolio.
2. Developed the internal relocation compensation grid of the portfolio and designed template for the same.

Employee Engagement
1.Developed the Employee Engagement Framework and suggested process level improvements.
2. Prepared the employee engagement calendar of the entire basket of activities in 2016.
3. Initiated HR newsletter activities, Employee Engagement mails on a monthly basis.
4. Performed employee on boarding activities and co-ordinated corporate inductions for new joiners.

Talent Management
1. Acted as the Single Point of Contact for Corporate hiring (Leadership, Technology and Customer
Associate and Strategy roles).
2. Performed walk in drives for Technology, Sales and Customer Support teams.
3. Engaged in preparing RFQs, evaluating quotes, negotiating terms and vendor on boarding.

Manager HR

IDFC

Organization Design
--Map Organization Design for Retail and Wholesale Operations at IDFC Group
--Part of the 5 member team responsible for setting up the Human Resources Processes of IDFC Bank.
--Identified more than 150 positions based on desk research, primary research and secondary research of job analysis.
--Prepared Skills Inventory of Associate Director and Director Levels for Retail and Wholesale banking operations of IDFC Group.
--Role includes analysis of the Retail Banking Operations, performing job analysis and prepare job descriptions for Senior Management Positions
-- Secondary Research: 
    a) Conducted extensive secondary research on job descriptions
    b) Interviewed business heads for Retail and Wholesale Banking operations in order to obtain a understanding of the role

Fieldwork Intern

Experienced human resources business partner with a demonstrated history of working in the BFSI, E-Commerce, Information Technology (IT) & Product orgs. Skilled in HR Consulting, Employee Experience Management, Talent Engagement, Organization design & development, Learning & Development programs, and HR Policy Formulation. Strong human resources professional with a Master of Arts (M.A.) from School of Management & Labour Studies (Focus on HR and Strategy) from Tata Institute of Social Sciences(TISS, Mumbai) and a Bachelor of Arts (Comparative Literature) from Jadavpur University. 

I am always happy to collaborate with industry experts. Please drop me a line at sumoya.ghosh@gmail.com

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