HSBC

Marketing Manager

I provide specialized reporting and analysis, as well as operational and process support for the Marketing Project Management Office. I also provide project manager support as well as the facilitation of customer experience mapping sessions, and operational process support while ensuring we are compliant to the Project Management Office processes (Project Delivery Life Cycle and One Marketing Life Cycle methodologies).

Project Manager/Analyst

In my current role, I am focused on analyzing existing processes across Marketing Canada, and supporting the centralization of these processes. Our goal is to create efficiencies through a deep analysis and centralization (as needed) while ensuring we are in alignment with operating procedures and TD's regulatory requirements.

Business Management Analyst

As a member of the Digital Marketing and Social Media team, I was responsible for supporting three executives and provided support to a team of 50+ (technical, problem resolution, invoicing, onboarding etc). Being a part of the social media team has allowed me to effectively utilize my skills to ensure we continue to be the preferred bank by ensuring the voices of our valued clients are heard from various social media avenues (i.e. Facebook, Twitter, etc). Some of the projects I was part of included campaigns such as #TDThanksYou and #MakeTodayMatter. Both of these campaigns highlighted the importance of giving and why TD continues to be the better bank, and have received worldwide recognition..

Marketing Assistant

Sporting Life

While working at Sporting Life I had the opportunity to work for the e-Commerce store in a variety of roles including customer service. I collaborated with the photography team to complete the online catalogue by providing creative writing for product descriptions. In addition, I had the exciting opportunity to conduct fraud checks on North American and International orders while enforcing a zero tolerance policy for fraudulent orders.

E-Commerce Writer / Customer Service Representative

TD Bank Group

As a client solutions representative, I was responsible for providing day-to-day banking services for both personal and business clients.  My role included selling financial services and products while promoting the TD Canada Trust brand allowing me to ensure client satisfaction every time. The most enjoyable aspect of working as a solutions expert was delivering a legendary banking experience for our clients. This enabled me to win Front Row Centre (award for excellence in customer service and sales) on two occasions.

Customer Service Representative

Best Buy / Future Shop Canada

My tenure at Best Buy allowed me to carry various positions in the operations department. I was responsible for administrative duties for the store including recruitment, payroll, and training of new customer service representatives. Working in a leadership capacity, I was responsible for training my team to deliver effective sales presentations where necessary so they were able to meet the life style needs of customers. I also had the chance to utilize my problem resolution skills by regularly solving customer issues.

Operations Sr. /CSIT

Nelson Education

My role as a marketing coordinator required me to liaise between the management team in the U.S. and the head office in Toronto, assisting in the production of the catalogue, distribution of material, as well as coordinating shipping and receiving of material from various schools in the United States. I also acted as an assistant to the Director of Marketing and completed all the administrative duties, processing of incoming and outgoing mail, and handling confidential documents where required.

(Nelson USA) Marketing Coordinator

Sundus is an energetic marketing professional driven by a desire for excellence in everything she does by delivering results working individually or as part of a team. With extensive corporate and client facing experience topped with a passion for marketing, Sundus thrives working in any environment. Not to mention, her personable nature has allowed her to build strong and lasting relationships with different executive leaders and professionals in her career thus far. 

She is known by her peers and the leadership team as the “go-to person” to provide solutions wherever she can. 

Outside of work, Sundus is passionate about humanitarian causes, and has personally spearheaded multiple fundraisers to benefit both local and international causes.

#MeInSixWords: Multi-tasker, Reliable, Positive, Independent, Energetic, Motivator.

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