Philips

Responsible for the Customer Service Delivery for Indian Sub Continent as part of Service And Solutions Delivery Function. Managing the end to end Customer Service Operations for Philips Health Systems for Indian Subcontinent.

Service Operations Manager - Indian Sub Continent

Heading the Customer Care Solution Centre for Indian Sub continent. Responsible for the  End to End processes in Customer Call  Request to Resolution including Call Handling, Technical Tier 2 Support , Field Change Orders, Customer Satisfaction and Customer Service Logistics.  interface with the  Global process experts for implementation of different Global Programmes and Projects  of  Customer Service for Indian Sub Continent.

Head - Customer Care  Solution Centre

Regional Manager - Customer Support- South

Senior Manager - Service Channel Management

Was a major contributor to the successful implementation of the biggest healthcare infrastructure project implemented in India in the State of Gujarat by Philips Medical Systems, Netherlands BV.
Pivotal in Installation &amp; Commissioning of Medical Equipments in SAARC Countries like Srilanka, Bangladesh etc.
Successfully implemented Austrian Govt. Aided Healthcare Project in Srilanka. 
Developed the Customer Support Modality Business in Srilanka. Maintained an effective balance of Revenue Generation and enhanced the  Customer Satisfaction. Handling major Customers in Srilanka like Ministry of Health, Apollo Hospitals, Nawaloka Hospitals etc.
Actively involved in planning and scheduling Engineers' visit for Installations, Preventive Maintenance and Break down of Equipments.
Ensure customer centric operations and identify areas for improving and enhancing customer service initiatives through implementation of feedback received from them
Adroitly directing a team of 8 Engineers for the product group and accountable for Management and Implementation of hardware / software updates.
Pivotal in initiating, planning, execution, tracking / monitoring, controlling and completing the project as scheduled and in implementing operational processes for increased efficiency. 
Interact with the Clients to facilitate smooth communication to understand and analyze the business requirements and also to identify appropriate solutions for the Clients. 
Manage end-to-end project deployment and effectively plan resource utilization and manpower deployment to ensure delivery of projects within time, cost, quality and budgetary parameters 
Define various cost effective processes and review existing processes and re-designing the same for enhancing operational efficacy and achieving maximum cost savings.
Managing the Philips Equipment Install base in the neighbouring country of Srilanka effectively .
Achievement - Best Performer Award for years 2002,2003 and 2005.

Regional Service Specialist - MRI Modality and Manager - Customer Support Business Development

ESAB

Key Responsibilities Executed

Responsible for key market of South Gujarat . Handled Key customers like Reliance, Essar and L&amp;T Hazira. 
Was instrumental in winning high value  deals in Hazira and Jamnagar Reliance Petrochemical Projects

Achievement - Club 100 award for all the 4 years for achieving 100 % Sales Targets.

Industrial and Distributor Sales Officer

Specialties: Customer Support Operations Management, Team Handling,  Technical Specialist in MRI Modality, Handling of Channel Partner Service Operations. Hands on Experience in handling International and national Healthcare Projects.Working in different strategic projects..

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